This is a multipart message in MIME format. ------=_NextPart_000_00DA_01D9EB9B.2C6D9E60 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Please ask the client to send in something from her bank showing the = overdraft fee and I will be glad to issue a credit. =20 Thanks, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Kristy Poyner =20 Sent: Tuesday, September 19, 2023 6:34 PM To: ssousa@thekey.com Cc: cdixon@thekey.com; ccartwright@thekey.com; cterlesky@thekey.com; = kristy.poyner@thekey.com; tt@thekey.com; vashon.palloo@thekey.com; = lisa.barker@thekey.com; michelle.hudgins@thekey.com; = aaponte@homecareassistance.com; lito.delapena@homecareassistance.com Subject: Re: CDHC billing - [#461041] =20 Hi Everyone,=20 =20 Thank you all for your time the last few days! Here is what we have = determined based on our connects on 9/18 and 9/19: =E2=80=8B * CDHC client invoices split between CDHC and the client based on the = split authorizations attached in ClearCare. * The client is only responsible for the private pay invoices billing to = them. * These invoices are audited by the invoicing team each month for = accuracy. * Parent Payer 150290 CDHC invoices should not be charged to clients = bank accounts/payment methods. =20 * If at any point CDHC amounts become the individual clients = responsibility the amounts will be moved to show under the clients = private account. * A list of all open invoices is pulled and provided to Chuck on the = Calgary Open Invoices sheet for manual PAD processing each Friday.=20 * Chuck processes the payments for the clients as listed. * Vashon posts processed payments as listed into NetSuite. * When the report was pulled on 9/8, CDHC parent payer invoices were = included and processed against the private pay payment methods for those = clients. * Going forward Vashon will remove any invoices for the 150290 CDHC = parent payer when providing reports to Chuck for processing. * The erroneous payments should be posted to the client private pay = accounts in NetSuite and refunded. =20 Based on the above and the processing amounts listed on the Calgary Open = Invoices spreadsheet I have calculated the refunds due to each client = totaling $11,317.27 on the attached spreadsheet. Please see the Refund = Calculation tab column J for the individual refund amounts. Please note = these amounts do not take into account if there are any existing = outstanding balances for these clients. =20 I also wanted to make everyone aware that Michelle Hudgins reached out = to me today regarding Betty Browne, who is very upset. The processing = error, an excess of $3,490.41 over her private pay amount, caused her to = overdraft and incur overdraft fees. Betty Browne is insisting that the = overdraft fee of $45 also be credited to her account. =E2=80=8B Please let me know if you have any additional questions, or if there is = anything I have missed. =20