Re: FW: Outstanding Account Reference #243026556

The invoices say we were paying by a Visa allegedly; any intel on this
credit card?

[image: image.png]
On Mon, Nov 25, 2024 at 3:16 PM <anotte.francois@thekey.com> wrote:

> Hi Steve,
>
>
>
> Do you know who was paying this lease, I don’t have them in our system.
>
>
>
> @madonna.borger@thekey.com <madonna.borger@thekey.com> do you have this
> on your rent schedule?
>
>
>
> Thanks,
>
>
>
> *Anotte Francois *
>
> *Disbursements Sr. Director*
>
> *anotte.francois@thekey.com <anotte.francois@thekey.com>*
>
> [image: TheKey] <https://homecareassistance.com/>
>
>
>
>
>
> *From:* eclark@thekey.com <eclark@thekey.com>
> *Sent:* Monday, November 25, 2024 4:52 PM
> *To:* anotte.francois@thekey.com; 'Laszlo Kovacs' <
> laszlo.kovacs@thekey.com>
> *Cc:* 'Steve Koyanagi' <skoyanagi@thekey.com>; 'Timothy Thomas' <
> tt@thekey.com>
> *Subject:* FW: Outstanding Account Reference #243026556
>
>
>
> Looping in Anotte & Laszlo to review outgoing rent payments for Canada,
> not something I am familiar enough with in Coupa to validate/confirm.
>
>
>
> Elizabeth Clark
>
> Director
>
>
>
>
>
>
>
> *From:* Steve Koyanagi <skoyanagi@thekey.com>
> *Sent:* Monday, November 25, 2024 12:58 PM
> *To:* Elizabeth Clark <eclark@thekey.com>; Timothy Thomas <tt@thekey.com>
> *Subject:* Fwd: Outstanding Account Reference #243026556
>
>
>
> Elizabeth, Tim and I are trying to look into this. A virtual office vendor
> for our Canadian Waterloo office sent us a demand letter requesting payment
> related to the attached contract. The contract was signed in 2020 and
> apparently we kept paying for it post-acquisition (2022) up until April
> 2024 per the collector below.
>
>
>
> Do you or the Canadian team have a record of us paying this through April
> 2024 and then do you know who told you to stop paying it?
>
>
>
> Let us know if you need additional information.
>
>
>
> ---------- Forwarded message ---------
> From: *Alina Anderson* <aanderso@metcredit.com>
> Date: Mon, Nov 25, 2024 at 12:38 PM
> Subject: Outstanding Account Reference #243026556
> To: Steve Koyanagi <skoyanagi@thekey.com>
>
>
>
>
> *RE: RGN MANAGEMENT LIMITED PARTNERSHIPOutstanding Amount due: $3580.68*
> *Client Account Number:10451340 *
> *MCA Account Number: 243026556*
>
> *AYRA HEALTHY LIVING OAKVILLE*
>
> Steve Koyanagi,
>
> As per your request, I have attached a copy of the contract. We spoke to
> Angie Kunnath, and she advised that the business was sold to your company
> in 2022, and that your company continued with the office rental space after
> that.
>
> The payments were being made to the account for years since then. The
> attached invoice reflects that the last payment was received by our client
> on April 18, 2024.
>
> Please review and contact our office to advise your intentions of
> resolving this matter.
>
> PAYMENT OPTIONS:
>
>    - *VISA, MasterCard*: Pay securely online at www.paymetcredit.com
>    <https://us-west-2.protection.sophos.com?d=paymetcredit.com&u=aHR0cDovL3d3dy5wYXltZXRjcmVkaXQuY29tLw==&i=NjQ3YTIyZDM1NmQ2MzAxZDVlYTg0MmY1&t=NW1EbzdpREFPb0lUT2dMYVBKNVBoZlh6TlJhdzBicngxdWFkSDlBT25Fbz0=&h=c5e73ef9e83d4c19b07f6e2ce7f61428&s=AVNPUEhUT0NFTkNSWVBUSVY53vR_roA45a-DWxjocSmNCUDcI2y1sRJcT4Nvc_qOkg>
>    (Account Number: 243026556)
>    - *Bill Payment*: Add Metropolitan Credit Adjusters or MetCredit as a
>    payee input the account #243026556                   *If you need 10
>    digits, add a zero before the number
>    - *Email Money Transfer:* Email payment to payments@metcredit.com
>    Security question and answer will be required. Question: What is my account
>    number? Answer: 243026556
>    - *Certified Cheque/Money Order: *Courier to our Edmonton office
>
> Metropolitan Credit Adjusters
> Suite 400, 10310 Jasper Avenue
> Edmonton, Alberta T5J 2W4
>
> Regards,
>
> *Alina Anderson*
> Edmonton Collection Consultant
>
>
> Metropolitan Credit Adjusters Ltd.
> 400-10310 Jasper Ave
> Edmonton, AB T5J 2W4
>
> Local: 780-423-2231 x2465
> Toll Free: 1-888-797-7727 x2465
> Fax: 780-425-1522
> Email: aanderso@metcredit.com
> Website: www.metcredit.com
>
> *Please consider the environment before printing this email*
>
> All information received is confidential and protected by the Privacy Act
>
> *Disclaimer* This e-mail and any attachments hereto are strictly
> confidential and intended solely for the use of the individual(s) to whom
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>
> Ce message (incluant ses fichiers joints) est transmis pour l'usage
> exclusif de la ou des personnes à qui il est destiné et peut contenir des
> renseignements confidentiels ou assujettis au secret professionnel. Il est
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> définitive. Merci.
>
> On 2024-11-22 10:06 a.m., Steve Koyanagi wrote:
>
> Dear Ms. Anderson,
>
>
> I am legal counsel for Arya and was forwarded your email below. Can you
> please send me the underlying contract that was allegedly entered into? My
> client contact is unaware of the purported "virtual office" arrangement
> that you are colreferring to.
>
>
>
> Any additional information will help us look into it. Thank you.
>
>
>
>
>
>
>
>
>
> ---------- Forwarded message ---------
> From: *Alina Anderson* <aanderso@metcredit.com>
> Date: Thu, Nov 21, 2024 at 2:26 PM
> Subject: Outstanding Account Reference #243026556
> To: <tt@thekey.com>
>
>
>
>
>
>
>
> *RE: RGN MANAGEMENT LIMITED PARTNERSHIPOutstanding Amount due: $3580.68*
> *Client Account Number:10451340 *
> *MCA Account Number: 243026556*
>
> *AYRA HEALTHY LIVING OAKVILLE*
>
> Timothy Thomas,
>
> This email serves to confirm that the above outstanding account has been
> placed with our firm for the purpose of collections.
>
> Attached you will find the associated documentation.
>
> Please review and contact our office to advise your intentions of
> resolving this matter on a voluntary basis before it escalates further.
>
> PAYMENT OPTIONS:
>
>    - *VISA, MasterCard*: Pay securely online at www.paymetcredit.com
>    <https://us-west-2.protection.sophos.com?d=paymetcredit.com&u=aHR0cDovL3d3dy5wYXltZXRjcmVkaXQuY29tLw==&i=NjQ3YTIyZDM1NmQ2MzAxZDVlYTg0MmY1&t=NW1EbzdpREFPb0lUT2dMYVBKNVBoZlh6TlJhdzBicngxdWFkSDlBT25Fbz0=&h=c5e73ef9e83d4c19b07f6e2ce7f61428&s=AVNPUEhUT0NFTkNSWVBUSVY53vR_roA45a-DWxjocSmNCUDcI2y1sRJcT4Nvc_qOkg>
>    (Account Number: 243026556)
>    - *Bill Payment*: Add Metropolitan Credit Adjusters or MetCredit as a
>    payee input the account #243026556                   *If you need 10
>    digits, add a zero before the number
>    - *Email Money Transfer:* Email payment to payments@metcredit.com
>    Security question and answer will be required. Question: What is my account
>    number? Answer: 243026556
>    - *Certified Cheque/Money Order: *Courier to our Edmonton office
>
> Metropolitan Credit Adjusters
> Suite 400, 10310 Jasper Avenue
> Edmonton, Alberta T5J 2W4
>
> Regards,
>
> *Alina Anderson*
> Edmonton Collection Consultant
>
>
> Metropolitan Credit Adjusters Ltd.
> 400-10310 Jasper Ave
> Edmonton, AB T5J 2W4
>
> Local: 780-423-2231 x2465
> Toll Free: 1-888-797-7727 x2465
> Fax: 780-425-1522
> Email: aanderso@metcredit.com
> Website: www.metcredit.com
> <https://us-west-2.protection.sophos.com?d=metcredit.com&u=aHR0cHM6Ly93d3cubWV0Y3JlZGl0LmNvbQ==&i=NjQ3YTIyZDM1NmQ2MzAxZDVlYTg0MmY1&t=TWE1SVNjbVpoYVFMTVM0VFE5dVZrdG04bVFMTHRTN2xSRm1XZGRzdUlPND0=&h=c5e73ef9e83d4c19b07f6e2ce7f61428&s=AVNPUEhUT0NFTkNSWVBUSVY53vR_roA45a-DWxjocSmNCUDcI2y1sRJcT4Nvc_qOkg>
>
> *Please consider the environment before printing this email*
>
> All information received is confidential and protected by the Privacy Act
>
> *Disclaimer* This e-mail and any attachments hereto are strictly
> confidential and intended solely for the use of the individual(s) to whom
> it is addressed. If you have received this e-mail in error please notify
> the sender immediately by e-mail and delete this e-mail from your system.
> If you are not the named addressee you should not disseminate, disclose its
> contents, distribute or copy this e-mail. Additionally, if you are not the
> intended recipient you are full warned that disclosing, copying,
> distributing or taking any action in reliance on the contents of this
> information is strictly prohibited.
>
> Ce message (incluant ses fichiers joints) est transmis pour l'usage
> exclusif de la ou des personnes à qui il est destiné et peut contenir des
> renseignements confidentiels ou assujettis au secret professionnel. Il est
> strictement interdit d'en faire toute autre distribution, copie ou
> divulgation. Si vous n'êtes pas le destinataire visé ou que vous avez reçu
> ce message par erreur, veuillez nous en aviser immédiatement par réponse à
> ce courriel et le détruire (incluant ses fichiers joints) de façon
> définitive. Merci.
>
>
>