Re: May Proofs Canada Care Solutions

For the animal kingdom portions, the definition of usage for the animal
kingdom is measured over the first 14 days of service. If the client had
more than 40 hours of revenue generating service in that period they are
considered high utilization (Cheetah instead of Bee or Elephant instead of
turtle). The callouts mentioned are below that 40 hour mark, so that would
be why they aren't high utilization.

For instance, with Blessing, they had 35.50 hours within that period:

[image: image.png]

Let me know if that makes sense.

On Mon, Jun 19, 2023 at 1:30 PM Sarah Temple <sarah.temple@thekey.com>
wrote:

> @Dart Team <dart-team@thekey.com> can you look into this for Joey's team?
>
> Joey/Dart- I did make a manual exception for Gilles Gregoire based on
> Angie's prior approval for Desiree.
>
> On Mon, Jun 19, 2023 at 4:25 PM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Hi Sarah,
>>
>> My team had the following questions/issues with the May Proofs:
>>
>> *Dennis Fancy*
>> I found three "Bees" that were "Cheetahs" according to the model before
>> June 1st.
>> 1. Blessing (May)
>> 2. Hanna (April)
>> 3. Robinson (April)
>> ------------------------------------------------------------------------
>> *Taylor Cleland*
>>
>> 1. It looks like Anthony Griese is still not populating as a start of
>> care in AP.
>> 2. Client Aziz was 24 hours of care post surgery so based on the plan in
>> April/ May that should be classified as a cheetah but it's showing it as a
>> bee.
>> 3. Helen K- we had 45.5 hours of care over 5 weeks then they put care on
>> hold for 3 weeks but now have an ongoing schedule in place. Does this still
>> count as a bee (In worst case it should be a cheetah)
>> --------------------------------------------------------------------------
>> *Desiree Aranjo:*
>>
>> 1. Annette Charest Savoie - they had total 24 hours of care - *Cheetah* -
>> noted as bee
>> 2. Brenda Lamb - they had 36 hours of care - *Cheetah* - noted as bee
>> 3. Janis O'Neill - they had 28 hours of care - *Cheetah* - noted as bee
>> 4. Joseph & Francoise Thibeault - they had 24 hours of care - *Cheetah* -
>> noted as bee
>> 5. Gilles Gregoire* - *Cheetah* - noted as bee --> I believe you fixed
>> this one based on our conversation
>>
>> Thank you,
>>
>> Joey Taylor
>>
>> *Regional Care Solutions Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca   <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>
>
> --
> Sarah Temple
> *Senior HR Assistant *
> sarah.temple@thekey.com
> <https://brand.thekey.com/esg/sarah.temple@thekey.com>
> Cell: 207-837-8175
>
>