Re: Employee Assistance RBC

I'm not sure of the answer to that question, but can ask our RBC rep.

Terence Barfield, CEBS (Compliant)
Senior Manager Benefits


On Mon, Dec 5, 2022 at 11:31 AM Timothy Thomas <tt@thekey.com> wrote:

> Thanks Terence. Will they only need to give their name? Or do they need
> their account number etc?
>
> On Mon, Dec 5, 2022 at 11:05 AM Terence Barfield <tbarfield@thekey.com>
> wrote:
>
>> Good Morning All,
>> Our Canadian employees now have access to EAP services through LifeWorks
>> via RBC.
>> [image: image.png]
>> Terence Barfield, CEBS (Compliant)
>> Senior Manager Benefits
>>
>>
>> On Mon, Dec 5, 2022 at 11:01 AM Dawn Kellerman <dkellerman@thekey.com>
>> wrote:
>>
>>> Terence -
>>>
>>> Is Canada able to use the same EAP as the States? If so, I can forward
>>> the information to Tim.
>>>
>>> Tim - As far as an LOA, the employee should contact our HR Service
>>> Center.
>>>
>>> On Mon, Dec 5, 2022 at 10:37 AM Timothy Thomas <tt@thekey.com> wrote:
>>>
>>>> Hi Terence,
>>>>
>>>> I have a rather urgent matter with an employee in Montreal who requires
>>>> EAP support and may need to go on leave. We haven't received our coverage
>>>> booklets yet so she's not sure how to proceed
>>>>
>>>> Do you have the contact information for EAP?
>>>>
>>>> --
>>>> Tim Thomas
>>>> Head of Canada Division
>>>> *Please note my email has changed:*
>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>> (514) 591-9387
>>>> TheKey.com <https://www.thekey.com/>
>>>> [image: TheKey] <https://www.thekey.com/>
>>>>
>>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>