--000000000000ebd01e05ef179ac5 Content-Type: multipart/alternative; boundary="000000000000ebd01b05ef179ac4" --000000000000ebd01b05ef179ac4 Content-Type: text/plain; charset="UTF-8" Employees should have a policy/account # *@ Terence* - Please confirm with RBC Rep if those information have been provided to employees. So far none of us have received any email or information to have online access. Kind regards, Shameema Cadersaibe On Mon, Dec 5, 2022 at 8:54 AM Terence Barfield wrote: > I'm not sure of the answer to that question, but can ask our RBC rep. > > Terence Barfield, CEBS (Compliant) > Senior Manager Benefits > > > On Mon, Dec 5, 2022 at 11:31 AM Timothy Thomas wrote: > >> Thanks Terence. Will they only need to give their name? Or do they need >> their account number etc? >> >> On Mon, Dec 5, 2022 at 11:05 AM Terence Barfield >> wrote: >> >>> Good Morning All, >>> Our Canadian employees now have access to EAP services through LifeWorks >>> via RBC. >>> [image: image.png] >>> Terence Barfield, CEBS (Compliant) >>> Senior Manager Benefits >>> >>> >>> On Mon, Dec 5, 2022 at 11:01 AM Dawn Kellerman >>> wrote: >>> >>>> Terence - >>>> >>>> Is Canada able to use the same EAP as the States? If so, I can forward >>>> the information to Tim. >>>> >>>> Tim - As far as an LOA, the employee should contact our HR Service >>>> Center. >>>> >>>> On Mon, Dec 5, 2022 at 10:37 AM Timothy Thomas wrote: >>>> >>>>> Hi Terence, >>>>> >>>>> I have a rather urgent matter with an employee in Montreal who >>>>> requires EAP support and may need to go on leave. We haven't received our >>>>> coverage booklets yet so she's not sure how to proceed >>>>> >>>>> Do you have the contact information for EAP? >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.com >> [image: TheKey] >> > --000000000000ebd01b05ef179ac4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Employees should have a policy/account # @ Terence - Please confirm with= RBC Rep if those information have been provided to employees. So far none of us have received any email or information to have online a= ccess. Kind regards, Shameema Cadersaibe= On Mon, Dec 5, 2022 at 8:54 AM Terence Barfield < tbarfield@thekey.com > wrote: I'm not sur= e of the answer to that question, but can ask our RBC rep. T= erence Barfield, CEBS=C2=A0(Compliant) Senior Manager Benefits = On Mon= , Dec 5, 2022 at 11:31 AM Timothy Thomas < tt@thekey.com > wrote: Thanks Terence. Will the= y only need to give their name? Or do they need their account number etc? On= Mon, Dec 5, 2022 at 11:05 AM Terence Barfield < tbarfield@thekey.com > wrote: Good= Morning All, Our Canadian employees now have access to EAP se