--0000000000000a917f0629a6989f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, Anna Ranay just reported that CG's are able to clock in and out now. Can we confirm that is the case? And if it is the case, did they have to do anything to be able to get the clock in function to work? Thanks, Mike On Thu, Dec 19, 2024 at 4:25=E2=80=AFPM Anna Ranay wrot= e: > Hi Mike, > > One of our caregivers followed the instructions and has a shift today at > 1:30pm. We can test with him to see if he's able to clock in successfully= . > > Felix Amakye-Ansah 672-866-0750 - Vancouver CG > > Thanks, > > > On Thu, Dec 19, 2024 at 1:15=E2=80=AFPM Mike Conner > wrote: > >> Dear All, >> >> We have received troubleshooting steps for the clock-in/clock-out issue. >> To ensure these steps are effective, we'd like to test them with a >> Caregiver who is currently experiencing the problem. >> >> If you can connect us with a Caregiver willing to assist, please provide >> their name and contact information as soon as possible. This will help u= s >> quickly verify the effectiveness of the troubleshooting process. >> >> Thank you, >> *Mike Conner* >> IT Manager - Services and Support >> Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com >> TheKey.com >> [image: TheKey] >> > --0000000000000a917f0629a6989f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon, Anna Ranay just reporte= d that CG's are able to clock in and out now. Can we confirm that is th= e case? And if it is the case, did they have to do anything to be able to g= et the clock in function to work?=C2=A0 Thanks, Mike=C2=A0 On Thu, Dec 19, 2024 at 4:25= =E2=80=AFPM Anna Ranay < aranay@thek= ey.com > wrote: Hi=C2=A0Mike, One of our caregive= rs followed the instructions and has a shift today at 1:30pm. We can test w= ith him to see if he's able to clock=C2=A0in successfully. Felix Amakye-Ansah=C2=A0 672-866-0750=C2=A0 - Vancouver CG Thanks, On Thu, Dec 19, 2024 at 1= :15=E2=80=AFPM Mike Conner < mike.conner@thekey.com > wrote: Dear All, = We have received troubleshooting steps for the clock-in= /clock-out issue. To ensure these steps are effective, we'd like to tes= t them with a Caregiver who is currently experiencing the problem. If you can connect us with a Caregiver willing to assist,= please provide their name and contact information as soon as possible. Thi= s will help us quickly verify the effectiveness of the troubleshooting proc= ess. Thank you, Mike Conner = IT Manager - Se= rvices and Support Contact IT Support 8am-9pm est @ (8= 88)838-1955 =C2=A0| =C2=A0= hca.freshdesk.com The= Key.com <img al= t=3D"TheKey" src=3D"https://signature.thekey.com/img/tk_logo_sig.png" width= =3D"160" style=3D"vertical-alig