--000000000000040c91062c66c2be Content-Type: multipart/alternative; boundary="000000000000040c90062c66c2bd" --000000000000040c90062c66c2bd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I haven't had online access since we sold. Gabe L removed our access and gave the account to corporate. For years though the billing stayed on my personal visa which I had to expense each month without a receipt because that also went to corporate. I have never paid for Waterloo and that is a totally separate account. When toronto got their new office billing was set up from corporate so i was never involved. I am on hold with them but I am really not sure if they will give me any information. Does Gabe still work for the company? How was Waterloo's account been paid all these years without access to that account? On Thu, Jan 23, 2025 at 4:58=E2=80=AFPM Hailey Nguyen wrote: > Hello Cheryl, > > The email that we received (the screen shot I sent) does not include the > account information on the email. They only provided the amount due. Do > you have the account number for the Toronto account that you can share wi= th > us? > > I reached out to John and below is what he advised. > > [image: image.png] > > *Thank you,* > > > *Hailey Nguyen* > > *Accounts Payable Specialist* > > *Hailey.Nguyen@thekey.com * > > *TheKey.com* > > > > > On Thu, Jan 23, 2025 at 1:50=E2=80=AFPM Cheryl Cartwright > wrote: > >> Sure. I really don't understand though. This was set up a very long time >> ago. Why all of a sudden do we not have payment or account information? = I >> am not even sure rogers will tell me anything but I will call. As I said= , I >> have nothing to do with these accounts. >> >> I will let you know what they say, >> >> Cheryl >> >> On Thu, Jan 23, 2025 at 1:27=E2=80=AFPM Hailey Nguyen >> wrote: >> >>> Hello Cheryl, >>> >>> Can you please help call and find out if this is for the Toronto >>> account? There's no account information listed on email. Rogers won't >>> disclose the account with us without any information. Thank you! >>> >>> [image: image.png] >>> >>> *Thank you,* >>> >>> >>> *Hailey Nguyen* >>> >>> *Accounts Payable Specialist* >>> >>> *Hailey.Nguyen@thekey.com * >>> >>> *TheKey.com* >>> >>> >>> >>> >>> On Thu, Jan 23, 2025 at 10:01=E2=80=AFAM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> It=E2=80=99s possible it was set up on my Brex card. I remember having= a charge >>>> there but I don=E2=80=99t receive invoices for that account and haven= =E2=80=99t since we >>>> were bought out. I don=E2=80=99t believe there are any recent charges.= I never had >>>> any control over the Waterloo account only the Toronto location. >>>> >>>> Will rogers not just tell you who they have been billing? Do you need >>>> me to call? >>>> >>>> Cheryl >>>> >>>> >>>> >>>> On Thu, Jan 23, 2025 at 12:35=E2=80=AFPM Hailey Nguyen >>> hailey.nguyen@thekey.com> wrote: >>>> >>>>> Hello Cheryl, >>>>> >>>>> I'm writing to follow up on