Re: Rogers Communication - Internet for Waterloo and Toronto

--000000000000b3d6a5062c66b59b Content-Type: multipart/alternative; boundary="000000000000b3d6a4062c66b59a" --000000000000b3d6a4062c66b59a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cheryl, The email that we received (the screen shot I sent) does not include the account information on the email. They only provided the amount due. Do you have the account number for the Toronto account that you can share with us? I reached out to John and below is what he advised. [image: image.png] *Thank you,* *Hailey Nguyen* *Accounts Payable Specialist* *Hailey.Nguyen@thekey.com * *TheKey.com* On Thu, Jan 23, 2025 at 1:50=E2=80=AFPM Cheryl Cartwright wrote: > Sure. I really don't understand though. This was set up a very long time > ago. Why all of a sudden do we not have payment or account information? I > am not even sure rogers will tell me anything but I will call. As I said,= I > have nothing to do with these accounts. > > I will let you know what they say, > > Cheryl > > On Thu, Jan 23, 2025 at 1:27=E2=80=AFPM Hailey Nguyen > wrote: > >> Hello Cheryl, >> >> Can you please help call and find out if this is for the Toronto >> account? There's no account information listed on email. Rogers won't >> disclose the account with us without any information. Thank you! >> >> [image: image.png] >> >> *Thank you,* >> >> >> *Hailey Nguyen* >> >> *Accounts Payable Specialist* >> >> *Hailey.Nguyen@thekey.com * >> >> *TheKey.com* >> >> >> >> >> On Thu, Jan 23, 2025 at 10:01=E2=80=AFAM Cheryl Cartwright > ccartwright@thekey.com> wrote: >> >>> It=E2=80=99s possible it was set up on my Brex card. I remember having = a charge >>> there but I don=E2=80=99t receive invoices for that account and haven= =E2=80=99t since we >>> were bought out. I don=E2=80=99t believe there are any recent charges. = I never had >>> any control over the Waterloo account only the Toronto location. >>> >>> Will rogers not just tell you who they have been billing? Do you need m= e >>> to call? >>> >>> Cheryl >>> >>> >>> >>> On Thu, Jan 23, 2025 at 12:35=E2=80=AFPM Hailey Nguyen >>> wrote: >>> >>>> Hello Cheryl, >>>> >>>> I'm writing to follow up on my previous email. Please advise. >>>> >>>> *Thank you,* >>>> >>>> >>>> *Hailey Nguyen* >>>> >>>> *Accounts Payable Specialist* >>>> >>>> *Hailey.Nguyen@thekey.com * >>>> >>>> *TheKey.com* >>>> >>>> >>>> >>>> >>>> On Mon, Jan 20, 2025 at 12:53=E2=80=AFPM Hailey Nguyen >>> hailey.nguyen@thekey.com> wrote: >>>> >>>>> Hello Cheryl, >>>>> >>>>> We received the below email in our inbox but it doesn't have an >>>>> account number listed on the email. Do you know who takes care of th= e >>>>> internet for the Waterloo and Toronto locations? I reached out to Jo= hn >>>>> Hawkins but per John, we don't have online access for the accounts. >>>>> >>>>> I already reached out to Timothy and Timon and Timothy advised me to >>>>> reach out to you. >>>>> >>>>> [image: image.png] >>>>> >>>>> *Thank you,* >>>>> >>>>> >>>>> *H