--000000000000825a47060a23ea01 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Subham, You can reach out to me on my 8x8 number which works on my desktop but not on the cell phone app. 519-954-2113. Sincerely, June Lapointe On-call Manager Office 519-954-2111 TheKey.ca [image: TheKey] On Tue, Nov 14, 2023 at 4:44=E2=80=AFPM Subham Banerjee wrote: > Hi Timothy, > > Thank you for reaching out to IT Help Desk, > =E2=80=8BI am checking about her 8x8 account and access. > > Kindly share her best number to reach out. > I will reach out to her as soon as possible. > > > Warm Regards, > > *Subham Banerjee* > Service Desk Engineer > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > > > On Tue, 14 Nov at 4:34 PM , Timothy Thomas wrote: > Hi, > > User June Lapointe has been having issues with her 8x8 and she reached ou= t > to their support team for help. This is the response she received. Can yo= u > assist? > > Thanks, > Tim > > ---------- Forwarded message --------- > From: June Lapointe > Date: Tue, Nov 14, 2023 at 4:14=E2=80=AFPM > Subject: 8x8 Issue Not Resolved > To: Timothy Thomas > > > Hi Tim, > > I am now able to log into my 8x8 app but not able to receive or make > calls. This is the email from 8x8 IT. Do I need to send it the TheKey IT? > > *8x8 Support Case #:* C4802384 > > *Subject:* Unable to login on 8x8 Work for Mobile > *Status:* In Progress - Customer Responded > *Account:* Home Care Assistance > > Dear June, > I'm writing regarding your 8x8 Support case. > I have done several tests on my end and I was able to reproduce the > behavior and then I found that your profile configuration is desynced on > the backend so I will need your permission for me to toggle your profile > license. > > This troubleshooting step will resync all your profile configuration to > the backend but will also delete any any existing voicemails, faxes, and > recordings so make sure these are backed up prior to toggling the license= . > > Please let me know if your IT or Company Admin does not authorize this > troubleshooting step so I can go and escalate the case for further > investigation. > > Pending reply. > To review your case or provide additional details, click here > . If prompted, please log > in with your 8x8 username and password. *(Business customers only.)* > You can also reply to this email (please preserve the original body of th= e > email). > Thank you, > *Alexandru Iancu* > *Technical Support Engineer* > > Sincerely, > June Lapointe > On-call Manager > Office 519-954-2111 > TheKey.ca > > [image: TheKey] > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > 556322:611100 > --000000000000825a47060a23ea01 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Subham, You can reach out to me on m= y 8x8 number which works on my desk