----==_mimepart_6553ea3fcf49d_1e52af6a0a96390428107b2 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Thank you for reaching out to IT Help Desk, =E2=80=8B= I am checking about her 8x8 account and access. Kindly share her best n= umber to reach out. I will reach out to her as soon as possible. = Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Su= pport 8am-9pm est @ (888)838-1955=C2=A0|=C2=A0hca.freshdesk.com TheKey.c= om =C2=A0 = = On Tue, 14 Nov at 4:34 PM , Timothy Thomas wrote: Hi, = User June Lapointe has been having issues with her 8x8 and she reached o= ut to their support team for help. This is the response she received. Can= you assist? = = Thanks, = Tim = = = ---------- Forwarded message --------- From: June Lapointe Date: Tue, Nov 14, 2023 at 4:14=E2=80=AFPM Subject: 8x8 Issue N= ot Resolved To: Timothy Thomas = = Hi=C2=A0Tim, = I am now able to log into my 8x8 app but not able to receive or make cal= ls. This is the email from 8x8 IT. Do I need to send it the TheKey IT? = 8x8 Support Case #:=C2=A0C4802384 Subject:=C2=A0Unable to login on 8x8 Wo= rk for Mobile Status:=C2=A0In Progress - Customer Responded Account:=C2=A0= Home Care Assistance Dear June, = I'm writing regarding your 8x8 Support case. I have done several tests = on my end and I was able to reproduce the behavior and then I found that = your profile configuration is desynced on the backend so I will need your= permission for me to toggle your profile license. This troubleshooting = step will resync all your profile configuration to the backend but will a= lso delete any any existing=C2=A0voicemails, faxes, and recordings so mak= e sure these are backed up prior to toggling the license. Please let me = know if your IT or Company Admin does not authorize this troubleshooting = step so I can go and escalate the case for further investigation. Pendin= g reply. = To review your case or provide additional details,=C2=A0click here. If p= rompted, please log in with your 8x8 username and password.=C2=A0(Busines= s customers only.) = You can also reply to this email (please preserve the original body of t= he email). = Thank you, Alexandru Iancu Technical Support Engineer = Sincerely, June Lapointe = On-call Manager = Office 519-954-2111 = TheKey.ca=C2=A0=C2=A0 = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca ----==_mimepart_6553ea3fcf49d_1e52af6a0a96390428107b2 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 Thank you for reaching out to IT Help Desk, =E2=80=8B= I am checking about her 8x8 account and access. Kindly share her best number to reach out. I will reach out to her= as soon as possible. Warm Regards, Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 =C2=A0| =C2=A0 hca.freshdesk.com TheKey.com =C2=A0 <img alt=3D"TheKey" src=3D"ht