Re: Daily Report: Survey Scores 8 or Below

--000000000000ea5efd05ed1173b2 Content-Type: text/plain; charset="UTF-8" Thank you! On Wed, Nov 9, 2022 at 5:06 AM Cheryl Cartwright wrote: > Let me look into the low Vancouver score and I'll get back to you both. > Client was very detailed about caregivers but not so much regarding the > office. > > Cheryl > > On Wed., Nov. 9, 2022, 9:00 a.m. Medallia Feedback, > wrote: > >> This report is designed to help you identify situations that require >> intervention and referral accounts at risk. Please review the report for >> any of your Business Unit's responses. >> >> Email ahodges@thekey.com with any feedback, issues, or questions. >> View My Dashboard >> >> >> Business Unit Field Survey Program Referral Account Name Referral >> Account Owner Link to Response Main Score >> >> Toronto >> Caregiver Survey (Caregiver File) >> Go to Response >> >> 5 >> Reason for CG NPS Score >> Shifts are not given to everyone! >> Toronto >> Client End of Service >> Chartwell Waterford >> Amanda Ilines >> Go to Response >> >> 8 >> Reason For Ending Service >> Mom moved to another facility with a greater level of in-house care. No >> complaints with the care received from Home Care Assistance. Was >> particularly happy with care-giver Carrie. She cared so well for my Mom. >> Thanks to all. >> Vancouver >> Client Relationship >> Go to Response >> >> 8 >> Vancouver >> Client Relationship >> Go to Response >> >> 5 >> >> --000000000000ea5efd05ed1173b2 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you!=C2=A0 On Wed, Nov 9, 2022 at 5:06 AM Cheryl = Cartwright &lt; ccartwright@thekey= .com &gt; wrote: Let me look into the low Vancouver score and I&#39;ll= get back to you both. Client was very detailed about caregivers but not so= much regarding the office.=C2=A0 Cheryl On Wed., Nov. 9, 2022, 9:00 a.m. Medallia Feedback, &lt; noreply@medallia.com= &gt; wrote: = =20 =20 =20 =20 =20 This report is d= esigned to help you identify situations that require intervention and refer= ral accounts at risk. Please review the report for any of your Business Uni= t&#39;s responses. Email ahodges@the= key.com with any feedback, issues, or questions. =20 =20 <a href=3D"https://hca.medallia= .com/sso/hca/dashboard.do?v=3DbOhSbklxKtIVdCNhaqx6RlNHtO7jH2uJL5ib0yecyhXzd= po_P%2AbMFIi%2AnnkWXVvW9" style=3D"background-color:rgb(46,119,208);color:r= gb(255,255,255);border:1px solid transparent;border-radius:4px;display:inli= ne-bl