Re: My Sincere Condolences

HI All,

I spoke with Harry and we are expected to connect over the phone again
tomorrow morning. Vashon who manages payments for Winnipeg is still out on
PTO this week and will not return until monday, @Chuck Terlesky
<cterlesky@thekey.com>  are you familiar with the system that is used to
charge the Winnipeg clients? Vashons coverage provided me the screenshot
below but I would prefer to research a bit more to confirm that the funds
actually cleared our account. The 2 Statements Harry provided from his TD
bank do not reflect this charge as all.



[image: image.png]
Lito Delapena
Help Desk Manager
* Please note my email has changed: *
lito.delapena@thekey.com
<https://brand.thekey.com/esg/lito.delapena@thekey.com>
619-722-8561 Ext. 190013
TheKey.com <https://www.thekey.com/>
[image: TheKey] <https://homecareassistance.com/>


On Wed, Dec 6, 2023 at 1:36 PM Timothy Thomas <tt@thekey.com> wrote:

> Yes please go ahead. Thanks Lito.
>
> On Wed, Dec 6, 2023 at 3:46 PM Lito Delapena <lito.delapena@thekey.com>
> wrote:
>
>> Hi Tim and Brian,
>>
>> Thank you so much for bringing this to my attention, we truly apologize
>> for the delay in response to Harry's emails regarding client Jane DeLeeuw.
>> We found that the Fresh Desk Ticket inquiry  has been assigned to Payment
>> application team for review of the missing payment which would explain why
>> the notifications were not coming through Cathy. Would you be okay with me
>> calling Harry directly to provide him updates regarding his inquiry?
>>
>> Thank you,
>>
>>
>>
>> Lito Delapena
>> Help Desk Manager
>> * Please note my email has changed: *
>> lito.delapena@thekey.com
>> <https://brand.thekey.com/esg/lito.delapena@thekey.com>
>> 619-722-8561 Ext. 190013
>> TheKey.com <https://www.thekey.com/>
>> [image: TheKey] <https://homecareassistance.com/>
>>
>>
>> On Wed, Dec 6, 2023 at 11:19 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Lito,
>>>
>>> Could you take a look at the thread below and provide me with an update
>>> ASAP. Client claims that Cathy has stopped responding to him.
>>>
>>> Thanks
>>> Tim
>>>
>>> ---------- Forwarded message ---------
>>> From: Brian Boxall <bboxall@thekey.com>
>>> Date: Wed, Dec 6, 2023 at 1:34 PM
>>> Subject: Re: My Sincere Condolences
>>> To: Harry De Leeuw <HDeLeeuw@shindico.com>, Chuck Terlesky <
>>> cterlesky@thekey.com>
>>>
>>>
>>> Hi Harry,
>>>
>>> I'm so disappointed in the challenges you have had to work through with
>>> the billing team.
>>>
>>> With that department out of my local office,I have no immediate solution
>>> to provide other than I am going to CC my local leadership to see what we
>>> can come up with.
>>>
>>> I will follow up as soon as I can.
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Dec 6, 2023 at 11:04 AM Harry De Leeuw <HDeLeeuw@shindico.com>
>>> wrote:
>>>
>>>> Brian,
>>>>
>>>>
>>>>
>>>> You will note the date of our last email below as October 27th. It is
>>>> now December 6th and the issue has not been resolved. I have been in
>>>> constant touch with Cathy Saari over this period and initially, she was
>>>> cooperative and answering my emails. In the past two weeks, I have had no
>>>> response from Cathy to several emails. I am prepared to push this up the
>>>> chain to Paul Kahn, but would like to avoid that if you can straighten
>>>> things out. If this is not rectified very soon, WRHA may require all
>>>> funding to be returned because I haven’t completed their reporting
>>>> requirements. Please advise if you can expedite matters.
>>>>
>>>>
>>>>
>>>> By way of background, The key has now charged the correct account with
>>>> two of the three invoices and all that is required is to charge the third
>>>> invoice to my account and supply me with a letter that the account is paid
>>>> in full.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Harry
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Harry De Leeuw *| Consultant
>>>> BA, FRI, CCIM, CIPS, TRC
>>>> Shindico Realty Inc.
>>>> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9
>>>> Direct: (204) 928-8232
>>>> Mobile: (204) 981-2424
>>>>
>>>> *Our firm is part of CORFAC International and Retail Brokers Network*
>>>>
>>>> CONFIDENTIAL: The information contained in this email is confidential
>>>> and it is only intended for the use of the individual or entity to whom it
>>>> is addressed. If you have received this email in error, you are prohibited
>>>> from disclosing, copying, distributing or using of this information. The
>>>> unauthorized use, publication, forwarding, copying or printing of this
>>>> email and its attachments is expressly prohibited.
>>>>
>>>> If you no longer wish to receive these emails you may unsubscribe at
>>>> any time by responding to this email with the subject line "Unsubscribe".
>>>>
>>>> *From: *Brian Boxall <bboxall@thekey.com>
>>>> *Date: *Friday, October 27, 2023 at 4:18 PM
>>>> *To: *Harry De Leeuw <HDeLeeuw@Shindico.com>, Cathy Saari <
>>>> catherine.saari@thekey.com>, Sumira Suthesan <
>>>> sumira.suthesan@thekey.com>
>>>> *Subject: *Re: My Sincere Condolences
>>>>
>>>> I have CC'd Cathy on this email.
>>>>
>>>>
>>>>
>>>> Cathy, Can you please validate what account and when the funds were
>>>> drawn from for Harry DeLeeuw ?
>>>>
>>>>
>>>>
>>>> From my recollection we had an issue with the info on the PAD and that
>>>> why Harry is reaching out, to find out balance owed and provide a method of
>>>> payment.
>>>>
>>>>
>>>>
>>>> On Fri, Oct 27, 2023 at 4:10 PM Harry De Leeuw <HDeLeeuw@shindico.com>
>>>> wrote:
>>>>
>>>> So where did the money come from?
>>>>
>>>>
>>>>
>>>> *Harry De Leeuw *| Consultant
>>>> BA, FRI, CCIM, CIPS, TRC
>>>> Shindico Realty Inc.
>>>> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9
>>>> Direct: (204) 928-8232
>>>> Mobile: (204) 981-2424
>>>>
>>>> *Our firm is part of CORFAC International and Retail Brokers Network*
>>>>
>>>> CONFIDENTIAL: The information contained in this email is confidential
>>>> and it is only intended for the use of the individual or entity to whom it
>>>> is addressed. If you have received this email in error, you are prohibited
>>>> from disclosing, copying, distributing or using of this information. The
>>>> unauthorized use, publication, forwarding, copying or printing of this
>>>> email and its attachments is expressly prohibited.
>>>>
>>>> If you no longer wish to receive these emails you may unsubscribe at
>>>> any time by responding to this email with the subject line "Unsubscribe".
>>>>
>>>> *From: *Brian Boxall <bboxall@thekey.com>
>>>> *Date: *Friday, October 27, 2023 at 4:06 PM
>>>> *To: *Harry De Leeuw <HDeLeeuw@Shindico.com>
>>>> *Subject: *Re: My Sincere Condolences
>>>>
>>>> Harry,
>>>>
>>>>
>>>>
>>>> I have heard back from billing and they say all invoices are settled.
>>>>
>>>>
>>>>
>>>> On Fri, Oct 27, 2023 at 1:46 PM Brian Boxall <bboxall@thekey.com>
>>>> wrote:
>>>>
>>>> I am hesitant to have you send another form of payment and then have
>>>> the funds be drawn.
>>>>
>>>>
>>>>
>>>> I have CC'd my billing team to help find the quickest solution.
>>>>
>>>>
>>>>
>>>> Billing, please follow up here asap.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Fri, Oct 27, 2023 at 12:55 PM Harry De Leeuw <HDeLeeuw@shindico.com>
>>>> wrote:
>>>>
>>>> Hi Brian,
>>>>
>>>>
>>>>
>>>> I took your advice and didn’t send in a cheque for this invoice. To
>>>> date my PAD account does not show that the first or second invoice has been
>>>> paid. Something seems wrong and I have to prepare a final accounting for
>>>> WRHA. Can you please straighten this out or have someone from your
>>>> accounting office call me as soon as you can.
>>>>
>>>>
>>>>
>>>> Thank you,
>>>>
>>>> Harry
>>>>
>>>>
>>>>
>>>> *Harry De Leeuw *| Consultant
>>>> BA, FRI, CCIM, CIPS, TRC
>>>> Shindico Realty Inc.
>>>> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9
>>>> Direct: (204) 928-8232
>>>> Mobile: (204) 981-2424
>>>>
>>>> *Our firm is part of CORFAC International and Retail Brokers Network*
>>>>
>>>> CONFIDENTIAL: The information contained in this email is confidential
>>>> and it is only intended for the use of the individual or entity to whom it
>>>> is addressed. If you have received this email in error, you are prohibited
>>>> from disclosing, copying, distributing or using of this information. The
>>>> unauthorized use, publication, forwarding, copying or printing of this
>>>> email and its attachments is expressly prohibited.
>>>>
>>>> If you no longer wish to receive these emails you may unsubscribe at
>>>> any time by responding to this email with the subject line "Unsubscribe".
>>>>
>>>> *From: *Brian Boxall <bboxall@thekey.com>
>>>> *Date: *Thursday, October 19, 2023 at 1:45 PM
>>>> *To: *Harry De Leeuw <HDeLeeuw@Shindico.com>
>>>> *Subject: *Re: My Sincere Condolences
>>>>
>>>> This is the last invoice, Harry.
>>>>
>>>>
>>>>
>>>> Others are marked as paid.
>>>>
>>>>
>>>>
>>>> On Thu, Oct 19, 2023 at 1:17 PM Harry De Leeuw <HDeLeeuw@shindico.com>
>>>> wrote:
>>>>
>>>> Brian,
>>>>
>>>>
>>>>
>>>> Can you just ask them to send me a total and final invoice and I will
>>>> send them a check or money order. WRHA wants a final accounting.
>>>>
>>>>
>>>>
>>>> Than you,
>>>>
>>>> Harry
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Harry De Leeuw *| Consultant
>>>> BA, FRI, CCIM, CIPS, TRC
>>>> Shindico Realty Inc.
>>>> 200 - 1355 Taylor Avenue, Winnipeg, MB Canada R3M 3Y9
>>>> Direct: (204) 928-8232
>>>> Mobile: (204) 981-2424
>>>>
>>>> *Our firm is part of CORFAC International and Retail Brokers Network*
>>>>
>>>> CONFIDENTIAL: The information contained in this email is confidential
>>>> and it is only intended for the use of the individual or entity to whom it
>>>> is addressed. If you have received this emai