--00000000000028362b060bec8c2d Content-Type: multipart/alternative; boundary="00000000000028362b060bec8c2c" --00000000000028362b060bec8c2c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Lito, I don't have access to the Winnipeg bank accounts to confirm. Dennis Fancy has access, and he should be able to confirm the amounts for you. Regards, Chuck On Wed, Dec 6, 2023 at 4:30=E2=80=AFPM Lito Delapena wrote: > HI All, > > I spoke with Harry and we are expected to connect over the phone again > tomorrow morning. Vashon who manages payments for Winnipeg is still out o= n > PTO this week and will not return until monday, @Chuck Terlesky > are you familiar with the system that is used to > charge the Winnipeg clients? Vashons coverage provided me the screenshot > below but I would prefer to research a bit more to confirm that the funds > actually cleared our account. The 2 Statements Harry provided from his TD > bank do not reflect this charge as all. > > > > [image: image.png] > Lito Delapena > Help Desk Manager > * Please note my email has changed: * > lito.delapena@thekey.com > > 619-722-8561 Ext. 190013 > TheKey.com > [image: TheKey] > > > On Wed, Dec 6, 2023 at 1:36=E2=80=AFPM Timothy Thomas wro= te: > >> Yes please go ahead. Thanks Lito. >> >> On Wed, Dec 6, 2023 at 3:46=E2=80=AFPM Lito Delapena >> wrote: >> >>> Hi Tim and Brian, >>> >>> Thank you so much for bringing this to my attention, we truly apologize >>> for the delay in response to Harry's emails regarding client Jane DeLee= uw. >>> We found that the Fresh Desk Ticket inquiry has been assigned to Payme= nt >>> application team for review of the missing payment which would explain = why >>> the notifications were not coming through Cathy. Would you be okay with= me >>> calling Harry directly to provide him updates regarding his inquiry? >>> >>> Thank you, >>> >>> >>> >>> Lito Delapena >>> Help Desk Manager >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Dec 6, 2023 at 11:19=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Lito, >>>> >>>> Could you take a look at the thread below and provide me with an updat= e >>>> ASAP. Client claims that Cathy has stopped responding to him. >>>> >>>> Thanks >>>> Tim >>>> >>>> ---------- Forwarded message --------- >>>> From: Brian Boxall >>>> Date: Wed, Dec 6, 2023 at 1:34=E2=80=AFPM >>>> Subject: Re: My Sincere Condolences >>>> To: Harry De Leeuw , Chuck Terlesky >>> cterlesky@thekey.com> >>>> >>>> >>>> Hi Harry, >>>> >>>> I'm so disappointed in the challenges you have had to work through wit= h >>>> the billing team. >>>> >>>> With that department out of my local office,I have no immediate >>>> solution to provide other than I am going to CC my local leadership to= see >>>> what we can come up with. >>>> >>>> I will follow up as soon as I can. >>>> >>>> >>>> >>>> >>>> >>>> On Wed, Dec 6, 2023 at 11:04=E2=