--000000000000b889a605e28218de Content-Type: text/plain; charset="UTF-8" No problem, you've been added to the Option 1 calls. Your phone should only ring if Dennis and Shawntel do not answer. On Tue, Jun 28, 2022 at 9:33 AM Chuck Terlesky wrote: > Hi Keith, > > Sounds good please add me to the call group - I will need to answer the > phone when Shawntel is not available or on vacation. > > Thanks, > Chuck > > On Tue, Jun 28, 2022 at 7:31 AM Keith Moore wrote: > >> Hey Chuck, >> >> In order for you to receive the voicemail as well, I would need to add >> you to the group to get the inbound calls for that option. >> >> On Tue, Jun 28, 2022 at 9:26 AM Chuck Terlesky > cterlesky@homecareassistance.com> wrote: >> >>> Hi Keith, >>> >>> For option #1 - If there is a voice mail - can you also send this to me >>> through email? >>> >>> I hope it all works out. >>> >>> Chuck >>> >>> On Tue, Jun 28, 2022 at 7:24 AM Keith Moore wrote: >>> >>>> The new day time call flow is in place for Calgary and Winnipeg. >>>> >>>> Calgary/Winnipeg Option 1 (CAN Inquiry)- Dennis Fancy (3 rings) then >>>> Shawntel (3 rings) - Voicemail Calgary/WInnipeg Option 2 (CAN Existing >>>> Clients)- 30 seconds all users Shawntel Shousa Chandani Jamie Luna Chuck >>>> Dennis Fancy Brian Boxall Voicemail Calgary/Winnipeg Option 3 (CAN >>>> Caregivers)- Calgary or Winnipeg sub IVR Chandani - Calgary Brian - >>>> Winnepeg Opt 9 - Repeat >>>> >>>> On Mon, Jun 27, 2022 at 3:49 PM Chuck Terlesky >>> cterlesky@homecareassistance.com> wrote: >>>> >>>>> Great, thanks for the update. >>>>> >>>>> On Mon, Jun 27, 2022 at 1:48 PM Keith Moore wrote: >>>>> >>>>>> Thank you Chuck, >>>>>> This will all be in place for Calgary and Winnipeg for the start of >>>>>> business tomorrow. >>>>>> >>>>>> >>>>>> On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky >>>>> cterlesky@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi Keith, >>>>>>> >>>>>>> Please see attached voice recording for option #3. >>>>>>> >>>>>>> Chuck >>>>>>> >>>>>>> On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky >>>>>> cterlesky@homecareassistance.com> wrote: >>>>>>> >>>>>>>> Hi Keith, >>>>>>>> >>>>>>>> I'll have something for you by end of the day. >>>>>>>> >>>>>>>> Thanks, >>>>>>>> Chuck >>>>>>>> >>>>>>>> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Hey Chuck, >>>>>>>>> >>>>>>>>> I'll need an approved script or recording to put in place for >>>>>>>>> Caregiver calls to Option 3 for the change going live tomorrow. >>>>>>>>> >>>>>>>>> We discussed offering an option for callers to go to either >>>>>>>>> Calgary (Chandani) or Winnipeg (Brian) >>>>>>>>> >>>>>>>>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Winnipeg has been updated to route directly to 888-333-6609 after >>>>>>>>>> hours. >>>>>>>>>> >>>>>>>>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Great, thank you both! >>>>>>>>>>> >>>>>>>>>>> >>>>>>>>>>> On Wed, Jun 15, 2022