Re: Updated Calgary/Winnipeg Greeting and VM

--0000000000005620c005e28214d2 Content-Type: text/plain; charset="UTF-8" Hi Keith, Sounds good please add me to the call group - I will need to answer the phone when Shawntel is not available or on vacation. Thanks, Chuck On Tue, Jun 28, 2022 at 7:31 AM Keith Moore wrote: > Hey Chuck, > > In order for you to receive the voicemail as well, I would need to add you > to the group to get the inbound calls for that option. > > On Tue, Jun 28, 2022 at 9:26 AM Chuck Terlesky cterlesky@homecareassistance.com> wrote: > >> Hi Keith, >> >> For option #1 - If there is a voice mail - can you also send this to me >> through email? >> >> I hope it all works out. >> >> Chuck >> >> On Tue, Jun 28, 2022 at 7:24 AM Keith Moore wrote: >> >>> The new day time call flow is in place for Calgary and Winnipeg. >>> >>> Calgary/Winnipeg Option 1 (CAN Inquiry)- Dennis Fancy (3 rings) then >>> Shawntel (3 rings) - Voicemail Calgary/WInnipeg Option 2 (CAN Existing >>> Clients)- 30 seconds all users Shawntel Shousa Chandani Jamie Luna Chuck >>> Dennis Fancy Brian Boxall Voicemail Calgary/Winnipeg Option 3 (CAN >>> Caregivers)- Calgary or Winnipeg sub IVR Chandani - Calgary Brian - >>> Winnepeg Opt 9 - Repeat >>> >>> On Mon, Jun 27, 2022 at 3:49 PM Chuck Terlesky >> cterlesky@homecareassistance.com> wrote: >>> >>>> Great, thanks for the update. >>>> >>>> On Mon, Jun 27, 2022 at 1:48 PM Keith Moore wrote: >>>> >>>>> Thank you Chuck, >>>>> This will all be in place for Calgary and Winnipeg for the start of >>>>> business tomorrow. >>>>> >>>>> >>>>> On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky >>>> cterlesky@homecareassistance.com> wrote: >>>>> >>>>>> Hi Keith, >>>>>> >>>>>> Please see attached voice recording for option #3. >>>>>> >>>>>> Chuck >>>>>> >>>>>> On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky >>>>> cterlesky@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi Keith, >>>>>>> >>>>>>> I'll have something for you by end of the day. >>>>>>> >>>>>>> Thanks, >>>>>>> Chuck >>>>>>> >>>>>>> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Chuck, >>>>>>>> >>>>>>>> I'll need an approved script or recording to put in place for >>>>>>>> Caregiver calls to Option 3 for the change going live tomorrow. >>>>>>>> >>>>>>>> We discussed offering an option for callers to go to either Calgary >>>>>>>> (Chandani) or Winnipeg (Brian) >>>>>>>> >>>>>>>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Winnipeg has been updated to route directly to 888-333-6609 after >>>>>>>>> hours. >>>>>>>>> >>>>>>>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Great, thank you both! >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> That's great, I'll put that in place for unanswered calls to >>>>>>>>>>> Option 3. >>>>>>>>>>> >>>>>>>>>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky >>>>>>>>>> cterlesky@homecareassistance.com> wrote: >>>>>>>