--000000000000b8eba605f4d562e1 Content-Type: text/plain; charset="UTF-8" Hi Kim, I don't know the mechanics of your client list very well, but the intended population is those who did not get their increase in the October or July cohorts, and who started before six months ago. It's possible that there were errors, but it looks like in some of my offices I work with special programs etc were properly but I can't speak to what happened in NY/NJ. It's also my understanding that everyone on this list has already received a letter last week, from Ben & Co. Sorry I don't have too much more detail on your items. Best, Chen On Thu, Feb 16, 2023 at 1:20 PM Kimberly Guerci wrote: > Hi Chen...I reached out to Ben but have not heard back. Have these > letters actually been sent out already? For the NY clients on this list, > these rate increases went into effect in Dec 2022 so they should not be on > this list(not even sure where these rates were pulled from because they are > not accurate). Additionally, there is a discrepancy in the rates on this > sheet, some are actually lower than what we implemented in Dec so if these > were sent to the clients, this is going to cause a problem. Additionally, > there are MLH (Alpine) clients on this list that should not have received > letters so if they did go out, we need to get in front of this quickly with > MLH. Can you confirm if they did in fact go out to the clients already? > > On Thu, Feb 16, 2023 at 12:40 PM Chen Xie wrote: > >> Good afternoon team Northeast. >> >> Just a friendly reminder from me since Angie may be out of pocket, that >> you will save your team a lot of energy and headache if you prioritize >> updating the billing rate on any affected clients in your regions TODAY or >> TOMORROW in advance of Monday 2/20. Once they're no longer future >> schedules, you would need to go back and manually reopen and adjust each >> one. If we do it now we can do it en masse and save everyone time. My usual >> recommendation for this is a staffing team exercise (in ClearCare) followed >> by Client Success review to ensure that it was done correctly. >> >> Best, >> Chen >> >> ---------- Forwarded message --------- >> From: Benjamin Lewis >> Date: Thu, Feb 16, 2023 at 2:50 AM >> Subject: Pricing Increases - 2 Cohorts >> To: Alicia Broussard , Amy Harris > aharris@thekey.com>, Alan Marland , Angie Markwell > angie.markwell@thekey.com>, Araceli Gutierrez > araceli.gutierrez@thekey.com>, Beth Ann Rosario > bethann.rosario@thekey.com>, Carol Miller , >> cathy.goffredo@thekey.com , Chen Xie > chen@thekey.com>, Claudia Hernandez , Coddye >> Ring-Noonan , Daisy Cerrillo > dcerrillo@thekey.com>, Dave Knier , Diane Mockenhaupt >> , Darryl Williams , Erin >> Renshaw , Ginger McVeigh , >> grace@123homecares.com , James Buscemi > jbuscemi@thekey.com>, Jennifer Piper , >> Jennifer Muskat , Jessica Pascasio > jpascasio@thekey.com>, James Patchett , Kimberly >> Guerci , Kim Kranwinkel > kimberly.kranwinkel@thekey.com>, Lyly Ngu