--000000000000967aca05f4d54109 Content-Type: text/plain; charset="UTF-8" Hi Chen...I reached out to Ben but have not heard back. Have these letters actually been sent out already? For the NY clients on this list, these rate increases went into effect in Dec 2022 so they should not be on this list(not even sure where these rates were pulled from because they are not accurate). Additionally, there is a discrepancy in the rates on this sheet, some are actually lower than what we implemented in Dec so if these were sent to the clients, this is going to cause a problem. Additionally, there are MLH (Alpine) clients on this list that should not have received letters so if they did go out, we need to get in front of this quickly with MLH. Can you confirm if they did in fact go out to the clients already? On Thu, Feb 16, 2023 at 12:40 PM Chen Xie wrote: > Good afternoon team Northeast. > > Just a friendly reminder from me since Angie may be out of pocket, that > you will save your team a lot of energy and headache if you prioritize > updating the billing rate on any affected clients in your regions TODAY or > TOMORROW in advance of Monday 2/20. Once they're no longer future > schedules, you would need to go back and manually reopen and adjust each > one. If we do it now we can do it en masse and save everyone time. My usual > recommendation for this is a staffing team exercise (in ClearCare) followed > by Client Success review to ensure that it was done correctly. > > Best, > Chen > > ---------- Forwarded message --------- > From: Benjamin Lewis > Date: Thu, Feb 16, 2023 at 2:50 AM > Subject: Pricing Increases - 2 Cohorts > To: Alicia Broussard , Amy Harris aharris@thekey.com>, Alan Marland , Angie Markwell angie.markwell@thekey.com>, Araceli Gutierrez araceli.gutierrez@thekey.com>, Beth Ann Rosario bethann.rosario@thekey.com>, Carol Miller , > cathy.goffredo@thekey.com , Chen Xie chen@thekey.com>, Claudia Hernandez , Coddye > Ring-Noonan , Daisy Cerrillo dcerrillo@thekey.com>, Dave Knier , Diane Mockenhaupt dmockenhaupt@thekey.com>, Darryl Williams , Erin > Renshaw , Ginger McVeigh , > grace@123homecares.com , James Buscemi jbuscemi@thekey.com>, Jennifer Piper , > Jennifer Muskat , Jessica Pascasio jpascasio@thekey.com>, James Patchett , Kimberly > Guerci , Kim Kranwinkel kimberly.kranwinkel@thekey.com>, Lyly Nguyen , Micah > Boongaling , melissa.reyes@homecareassistance.com > , Matt Nyberg , Nancy > Hopkins , Pete DaCosta , > Ryan Dizon , renee.anter@valuecareathome.com renee.anter@thekey.com>, Shiphrah Drake , Tamara Rice tamara.rice@thekey.com>, Timothy Thompson-Cook timothy.thompsoncook@thekey.com>, Triff Cook , Tricia > Strite , Timothy Thomas , Benjamin > Lewis , Kirk Hayes > > > Hello all, > > I am reaching out as there are two batches of pricing increases that the > organization needs to push through in the coming weeks: > > 1. In the attached, you will find a list of clients where communication > was sent out to clients who had not had rate incr