--000000000000a05d290613657dee Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello All, The Shift Time issue has been resolved. The team is in the process of working on the root cause analysis. Thank you for your patience while the team worked through this issue. *Current Workarounds:* If a caregiver schedule is suspected to be incorrect please open the Caregiver Connect app, *Select Account* and then select *Refresh Schedule*. If refreshing does not correct the scheduled shifts, open a ticket with support. *Est time for Resolution*: Resolved *Time for next update:* N/A Thanks , Terrence On Mon, Mar 11, 2024 at 9:02=E2=80=AFAM Terrence Vetter wrote: > Hello All, > We still appear to be experiencing the issue with ClearCare's data from > Wellsky due to daylight savings time. Please be aware that the app > currently may be reflecting the wrong time and all caregivers should be > working their normal times. The team is still working with WellSky > to resolve this issue. > > *Current Workarounds:* If a caregiver is in a region that had a Daylight > Savings Time change, their existing shift in their app may show an > incorrect shift start time and they should attend their shift at the > regularly scheduled time, not the time listed on the app at this time. > > *Est time for Resolution*: TBD > > *Time for next update:* Monday - 1:00pm Est. > > Thanks , Terrence > > > On Sun, Mar 10, 2024 at 6:19=E2=80=AFPM Terrence Vetter terrence.vetter@thekey.com> wrote: > >> We still appear to be experiencing the issue with ClearCare's data from >> Wellsky due to daylight savings time. Please be aware that the app >> currently may be reflecting the wrong time and all caregivers should be >> working their normal times. The team is still working with WellSky >> to resolve this issue. >> >> *Current Workarounds:* If a caregiver is in a region that had a Daylight >> Savings Time change, their existing shift in their app may show an >> incorrect shift start time and they should attend their shift at the >> regularly scheduled time, not the time listed on the app at this time. >> >> *Est time for Resolution*: TBD >> >> *Time for next update:* Tomorrow - 9:00am Est. >> >> >> Thanks , Terrence >> >> >> On Sun, Mar 10, 2024 at 4:03=E2=80=AFPM Terrence Vetter > terrence.vetter@thekey.com> wrote: >> >>> *Hello All,* >>> >>> We are still experiencing an issue with ClearCare's data from Wellsky >>> due to daylight savings time change this morning. Please be aware that = the >>> app currently may be reflecting the wrong time and all caregivers shoul= d be >>> working their normal times. The issue has been escalated with Wellsky a= nd >>> they are working on the issue. >>> >>> *Current Workarounds:* If a caregiver is in a region that had a >>> Daylight Savings Time change, their existing shift in their app may sho= w an >>> incorrect shift start time and they should attend their shift at the >>> regularly scheduled time, not the time listed