--000000000000b84d4105e660697e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable You may have better luck via the email or calling them, but otherwise we just wait for the ports to process. On Tue, Aug 16, 2022 at 3:02 PM Carolina Orosa wrote: > Ok, so is there anything I need to do? > > On Tue, Aug 16, 2022 at 12:00 PM Keith Moore wrote: > >> Hey Carolina, >> >> Thanks for the update. We attempted to call and get the forwards in >> place, but it appears that Shaw is in a backlog for these types of reque= sts. >> >> They stated that you'll need to email inquiries@shawbusiness.ca >> with the case #*02092542 *and request to >> have the numbers forwarded to 778-403-6150 (Temporary 8x8 number). They >> said it should be completed within 30 days, but it typically doesn't tak= e >> that long. >> We asked if there was any way to expedite the request and they didn't >> offer any other solutions. >> I will proceed with submitting the port requests today to get the ball >> rolling on moving the numbers over to 8x8. >> >> On Tue, Aug 16, 2022 at 2:55 PM Isabelle La wrote: >> >>> Thanks Carolina - we ran into problems with Shaw upon trying to forward= . >>> Keith and his Telecom team should have updates shortly. >>> >>> On Tue, Aug 16, 2022 at 11:53 AM Carolina Orosa >>> wrote: >>> >>>> We have two accounts (Surrey/White Rock and West Van) with Shaw - the >>>> 16045608629 , 16045608628, 16045608627 is with our Surrey account. Gab= riel >>>> La has all our Shaw account numbers. >>>> >>>> On Tue, Aug 16, 2022 at 11:51 AM Carolina Orosa >>>> wrote: >>>> >>>>> Sorry, crazy busy right now. I will send later >>>>> >>>>> Have the phones been forwarded? We haven't received any calls on our >>>>> apps and are still getting calls on our landline and our Shaw app >>>>> >>>>> On Tue, Aug 16, 2022 at 11:21 AM Keith Moore >>>>> wrote: >>>>> >>>>>> Hey Carolina, >>>>>> >>>>>> We're calling Shaw right now to get the forwards put in place. >>>>>> Do you happen to have a recent invoice or know the account number? >>>>>> Shaw is unable to assist us without the account number and our previ= ous >>>>>> credentials aren't working to pull a new invoice. >>>>>> >>>>>> >>>>>> I did a quick export of your Shaw account and I don't show any >>>>>> 604-560-XXXX numbers: >>>>>> Shaw Export: >>>>>> 16048303907 >>>>>> 16049120253 >>>>>> 16049120332 >>>>>> 16049120333 >>>>>> 16049120334 >>>>>> 16049120335 >>>>>> 16049120336 >>>>>> 16049120337 >>>>>> 16049120338 >>>>>> 16049120339 >>>>>> 16049120380 >>>>>> 16049268403 >>>>>> 17782791138 >>>>>> 17782793634 >>>>>> 17782793635 >>>>>> 17782793639 >>>>>> >>>>>> Do you have any invoices or records for the below numbers your >>>>>> requesting to forward? >>>>>> 16045608629 >>>>>> 16045608628 >>>>>> 16045608627 >>>>>> >>>>>> On Mon, Aug 15, 2022 at 3:04 PM Timothy Thomas wrote= : >>>>>> >>>>>>> Thanks Team! >>>>>>> >>>>>>> Carolina, we'll chat tomorrow about the on-call merge. Perhaps aim >>>>>>> for a launch with