--00000000000050de6505e67560b8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi All, In a turn of events, Shaw was able to activate the call forwarding for all the numbers Carolina requested today. Your Vancouver office is now officially live on 8x8. We have also submitted the Hard Port request 9/1, but Shaw has yet to confirm this date so we will let you know once we hear more. On Tue, Aug 16, 2022 at 12:04 PM Keith Moore wrote: > You may have better luck via the email or calling them, but otherwise we > just wait for the ports to process. > > On Tue, Aug 16, 2022 at 3:02 PM Carolina Orosa wrote: > >> Ok, so is there anything I need to do? >> >> On Tue, Aug 16, 2022 at 12:00 PM Keith Moore wrote: >> >>> Hey Carolina, >>> >>> Thanks for the update. We attempted to call and get the forwards in >>> place, but it appears that Shaw is in a backlog for these types of requ= ests. >>> >>> They stated that you'll need to email inquiries@shawbusiness.ca >>> with the case #*02092542 *and request to >>> have the numbers forwarded to 778-403-6150 (Temporary 8x8 number). They >>> said it should be completed within 30 days, but it typically doesn't ta= ke >>> that long. >>> We asked if there was any way to expedite the request and they didn't >>> offer any other solutions. >>> I will proceed with submitting the port requests today to get the ball >>> rolling on moving the numbers over to 8x8. >>> >>> On Tue, Aug 16, 2022 at 2:55 PM Isabelle La wrote: >>> >>>> Thanks Carolina - we ran into problems with Shaw upon trying to >>>> forward. Keith and his Telecom team should have updates shortly. >>>> >>>> On Tue, Aug 16, 2022 at 11:53 AM Carolina Orosa >>>> wrote: >>>> >>>>> We have two accounts (Surrey/White Rock and West Van) with Shaw - the >>>>> 16045608629 , 16045608628, 16045608627 is with our Surrey account. Ga= briel >>>>> La has all our Shaw account numbers. >>>>> >>>>> On Tue, Aug 16, 2022 at 11:51 AM Carolina Orosa >>>>> wrote: >>>>> >>>>>> Sorry, crazy busy right now. I will send later >>>>>> >>>>>> Have the phones been forwarded? We haven't received any calls on our >>>>>> apps and are still getting calls on our landline and our Shaw app >>>>>> >>>>>> On Tue, Aug 16, 2022 at 11:21 AM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Hey Carolina, >>>>>>> >>>>>>> We're calling Shaw right now to get the forwards put in place. >>>>>>> Do you happen to have a recent invoice or know the account number? >>>>>>> Shaw is unable to assist us without the account number and our prev= ious >>>>>>> credentials aren't working to pull a new invoice. >>>>>>> >>>>>>> >>>>>>> I did a quick export of your Shaw account and I don't show any >>>>>>> 604-560-XXXX numbers: >>>>>>> Shaw Export: >>>>>>> 16048303907 >>>>>>> 16049120253 >>>>>>> 16049120332 >>>>>>> 16049120333 >>>>>>> 16049120334 >>>>>>> 16049120335 >>>>>>> 16049120336 >>>>>>> 16049120337 >>>>>>> 16049120338 >>>>>>> 16049120339 >>>>>>> 16049120380 >>>>>>> 16049268403 >>>>>>> 17782791