--0000000000003e86f4060cc99a5c Content-Type: multipart/alternative; boundary="0000000000003e86f2060cc99a5b" --0000000000003e86f2060cc99a5b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks for the note, Lisa. Tim/Dennis =E2=80=93 What do you want to do here? Best for the relationship= manager to communicate? I think Legal could draw up a release and then it could be conveyed/explained by whoever in the field is the closest to the customer. Also willing to have the comm come from the OTC team. Your call. Best, *From:* lisa.barker@thekey.com *Sent:* Monday, December 18, 2023 8:17 AM *To:* 'Laszlo Kovacs' ; 'Timothy Thomas' ; 'Sharon Speirs' *Cc:* 'Dennis Fancy' ; 'Vanja Bezdrob' ; 'Vashon Palloo' *Subject:* RE: Anne Kober Care - Accounting Errors Good Morning Everyone, Who will communicate this to the client=E2=80=99s family. Laszlo you mentio= ned something about having legal communicate with them. Should I? I want to make sure we handle this correctly, so this issue is resolved completely. Thank you, *Lisa Barker* Manager, Accounts Receivable lisa.barker@thekey.com [image: Image removed by sender. TheKey] *From:* Laszlo Kovacs *Sent:* Friday, December 15, 2023 3:18 PM *To:* Timothy Thomas ; Sharon Speirs *Cc:* Lisa Barker ; Dennis Fancy ; Vanja Bezdrob ; Vashon Palloo *Subject:* RE: Anne Kober Care - Accounting Errors Sorry for the delayed response, Tim. Yes, ready to proceed with waiver of the remaining balance. Given our inability to proof out the balance entirely, there could be some margin of error in there, but I=E2=80=99m com= fortable with what Lisa was able to pull together. *From:* Timothy Thomas *Sent:* Friday, December 15, 2023 12:41 PM *To:* Sharon Speirs *Cc:* lisa.barker@thekey.com; Dennis Fancy ; Vanja Bezdrob ; laszlo.kovacs@thekey.com; vashon.palloo@thekey.com *Subject:* Re: Anne Kober Care - Accounting Errors I'm in favour of waiving the remaining balance as long as we are confident in the number. Laszlo do you agree? On Fri, Dec 15, 2023 at 1:02=E2=80=AFPM Sharon Speirs = wrote: Thank you Lisa ( and Vashon) for the work you have done to understand what has happened and for being so generous to have The Key take on the amount owing. I realize this has been difficult for both of you trying to investigate the entries but we really appreciate it being resolved and that first and foremost taking accountability for our part in the issues, it speaks loudly to the core principles of our company and I am grateful. I have sent the last cheque to the Station A address in Ontario so will leave it with you to navigate the process on that. Again My thanks Sharon *Sharon, Speirs* Canadian Staffing Manager 778 279 3634 *TheKey.ca* [image: Image removed by sender. TheKey] On Fri, Dec 15, 2023 at 9:09=E2=80=AFAM wrote: +Vashon *From:* lisa.barker@thekey.com *Sent:* Friday, December 15, 2023 11:09 AM *To:* 'Dennis Fancy' ; 'Vanja Bezdrob' ; sspeirs@thekey.com; vashon.palloo@thekey.com; laszlo.kovacs@thek