This is a multipart message in MIME format. ------=_NextPart_000_0C23_01DA318A.82EB7D90 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0C24_01DA318A.82EB7D90" ------=_NextPart_001_0C24_01DA318A.82EB7D90 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning Everyone, =20 Who will communicate this to the client=E2=80=99s family. Laszlo you = mentioned something about having legal communicate with them. Should I? = I want to make sure we handle this correctly, so this issue is resolved = completely.=20 =20 Thank you, =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 =20 From: Laszlo Kovacs =20 Sent: Friday, December 15, 2023 3:18 PM To: Timothy Thomas ; Sharon Speirs Cc: Lisa Barker ; Dennis Fancy = ; Vanja Bezdrob ; Vashon = Palloo Subject: RE: Anne Kober Care - Accounting Errors =20 Sorry for the delayed response, Tim. Yes, ready to proceed with waiver = of the remaining balance. Given our inability to proof out the balance = entirely, there could be some margin of error in there, but I=E2=80=99m = comfortable with what Lisa was able to pull together.=20 =20 From: Timothy Thomas >=20 Sent: Friday, December 15, 2023 12:41 PM To: Sharon Speirs > Cc: lisa.barker@thekey.com ; Dennis = Fancy >; Vanja Bezdrob = >; = laszlo.kovacs@thekey.com ; = vashon.palloo@thekey.com =20 Subject: Re: Anne Kober Care - Accounting Errors =20 I'm in favour of waiving the remaining balance as long as we are = confident in the number. Laszlo do you agree? =20 On Fri, Dec 15, 2023 at 1:02=E2=80=AFPM Sharon Speirs = > wrote: Thank you Lisa ( and Vashon) for the work you have done to understand = what has happened and for being so generous to have The Key take on the = amount owing. I realize this has been difficult for both of you trying = to investigate the entries but we really appreciate it being resolved = and that first and foremost taking accountability for our part in the = issues, it speaks loudly to the core principles of our company and I am = grateful. I have sent the last cheque to the Station A address in Ontario so will = leave it with you to navigate the process on that. Again My thanks Sharon=20 =20 Sharon, Speirs =20 Canadian Staffing Manager =20 778 279 3634 =20 TheKey.ca =20 =20 =20 =20 =20 =20 =20 =20 On Fri, Dec 15, 2023 at 9:09=E2=80=AFAM > wrote: +Vashon =20 From: lisa.barker@thekey.com = >=20 Sent: Friday, December 15, 2023 11:09 AM To: 'Dennis Fancy' >; = 'Vanja Bezdrob' >; sspeirs@thekey.com = ; vashon.palloo@thekey.com = ; laszlo.kovacs@thekey.com = ; 'Timothy Thomas' > Subject: FW: Anne Kober Care - Accounting Errors =20 Good Morning all, =20 Below is the request we received from Alice Knowlden which is Anne = Kober=E2=80=99s daughter. I have spent several hours researching this = account going batch by batch in Bambora. ClearCare starts with invoices = in March 2023. I have found the payments for the 1st 6 invoices. After = that I see paym