----==_mimepart_6393b0564a345_23b2ae58131b708191633b4 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kathryn, Our engineering team saw that this might be a glitch in Clea= rCare when you deleted the shift. The CG was able to clock in successfull= y, if the shift does not exist in ClearCare's backend anymore, the CG sho= uld've gotten an error message when she tried clocking in via the app.=C2= =A0 We opened a ticket with ClearCare about this matter and we're waitin= g for an update from them. Please feel free to reach out to us again if y= ou have more information or other cases similar to this one.=C2=A0 = Thanks,=C2=A0 Camille Jervoso = = On Thu, 8 Dec at 4:56 PM , KathrynNester wrote: It was removed from clearcare yesterday afte= rnoon. It was not taken out of the system so much as reassigned to anothe= r caregiver but either way should not have been on Dianne's schedule.=C2=A0= = Thanks, = Kathryn = = = = On Thu, Dec 8, 2022 at 4:35 PM Camille Jervoso wrote: = = = = = Hi Kathryn, = =E2=80=8B = = When did you remove the shift in ClearCare?=C2=A0=C2=A0 = = = = = = Thanks,=C2=A0 = Caregiver Connect Team = = = = = = = On Thu, 8 Dec at 4:04 PM , KathrynNester wrote: Good Afternoon, = A caregiver (Dianne Davis) was cancelled for a shift after a facility (P= ark Ave Manor) asked not to have her back and the shift was removed from = clearcare. Today the shift was still showing in Dianne's app, despite not= being in clearcare and she showed up at the facility for the shift. = = I've attached a screenshot=C2=A0of her app and from clearcare.=C2=A0 = = Thank you, = Kathryn -- = = Kathryn Nester Caregiver Ambassador Home Care Assistance Office:=C2=A0416= -488-8777 = = = Toronto, ON (EST) torontohomecareassistance.ca = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! = = = = = = = = = = -- = = Kathryn Nester Caregiver Ambassador Home Care Assistance Office:=C2=A0416= -488-8777 = = = Toronto, ON (EST) torontohomecareassistance.ca = --- = Read Our Testimonials = Join Our Newsletter = We Are Hiring! ----==_mimepart_6393b0564a345_23b2ae58131b708191633b4 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kathryn, Our engineering team saw that this mi= ght be a glitch in ClearCare when you deleted the shift. The CG was able = to clock in successfully, if the shift does not exist in ClearCare's back= end anymore, the CG should've gotten an error message when she tried cloc= king in via the app.=C2=A0 We opened a ticket with ClearCare about= this matter and we're waiting for an update from them. Please feel free = to reach out to us again if you have more information or other cases simi= lar to this one.=C2=A0 Thanks,=C2=A0 Camille Jervoso On Thu, 8 Dec at 4:56 PM , KathrynNester &l= t;knester@homecareassistance.com> wrote: It was removed from clearcar= e yesterday afternoon. It was not taken out of the system so much as reas= signed to another caregiver but either way