This is a multipart message in MIME format. ------=_NextPart_000_0521_01D97CB4.8C0781C0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Ali & Tim- =20 We=E2=80=99re hearing this client does not pay us direct, but is paid by = the VA? Is this accurate?=20 =20 Elizabeth Clark=20 Sr. Manager, Continuous Improvement=20 TheKey =20 =20 =20 From: TheKey Support =20 Sent: Monday, May 1, 2023 1:30 PM To: jose.morales@thekey.com; eclark@thekey.com Subject: Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices = not being paid =20 Hi ,=20 Lito Delapena added a note and wants you to have a look. Ticket URL: https://hca.freshdesk.com/helpdesk/tickets/232771=20 Subject:=20 147009 John "Jack" Kokotailo / Invoices not being paid Requester: 147009 John Jack Kokotailo=20 Note Content:=20 Hi Elizabeth, =20 Jose received a phone call from a clients POA who is advising that the = VA of Canada pays for their invoices, Would this auth set up be similar = to how our US clients are set and should Jose consult with Ali first or = would Edie with specialty invoicing be involved at all? 232771:611100=20 ------=_NextPart_000_0521_01D97CB4.8C0781C0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Ali & = Tim- We=E2=80=99re hearing this client does not pay us = direct, but is paid by the VA? Is this accurate? Elizabeth Clark Sr. Manager, Continuous Improvement = TheKey From: TheKey Support = <itsupport@thekey.com> Sent: Monday, May 1, 2023 1:30 = PM To: jose.morales@thekey.com; = eclark@thekey.com Subject: Note Added - [#232771] 147009 John = "Jack" Kokotailo / Invoices not being = paid Hi , = Lito Delapena added a note and wants you to have a = look. Ticket = URL: https://hca.fr= eshdesk.com/helpdesk/tickets/232771 Subject: 147009 John = "Jack" Kokotailo /