--000000000000027d6805fab5e3e9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Elizabeth, Yes this client is on our Veterans Affair program. We are submitting monthly forms to VA and getting money 30-60days from submission. We submitted month of March. Month of April will be submitted this week. thank you On Tue, May 2, 2023 at 8:11=E2=80=AFAM wrote: > Hello Ali & Tim- > > > > We=E2=80=99re hearing this client does not pay us direct, but is paid by = the VA? > Is this accurate? > > > > Elizabeth Clark > > *Sr. Manager, Continuous Improvement * > > *TheKey* > > > > > > > > *From:* TheKey Support > *Sent:* Monday, May 1, 2023 1:30 PM > *To:* jose.morales@thekey.com; eclark@thekey.com > *Subject:* Note Added - [#232771] 147009 John "Jack" Kokotailo / Invoices > not being paid > > > > Hi , > > Lito Delapena added a note and wants you to have a look. > > > Ticket URL: > https://hca.freshdesk.com/helpdesk/tickets/232771 > > Subject: > 147009 John "Jack" Kokotailo / Invoices not being paid > > Requester: 147009 John Jack Kokotailo > > Note Content: > > Hi Elizabeth, > > > > Jose received a phone call from a clients POA who is advising that the VA > of Canada pays for their invoices, Would this auth set up be similar to h= ow > our US clients are set and should Jose consult with Ali first or would Ed= ie > with specialty invoicing be involved at all? > > > 232771:611100 > --=20 *Ali Malik* Manager - Financial Operations --000000000000027d6805fab5e3e9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey Elizabeth, Yes this client is on ou= r Veterans Affair program. We are submitting monthly forms to VA and gettin= g money 30-60days from submission.=C2=A0 We submitted month of Ma= rch. Month of April will be submitted this week. t= hank you On Tue, May 2, 2023 at 8:11=E2=80=AFAM < eclark@thekey.com > wrote: Hello Ali & Ti= m- =C2=A0 We=E2=80=99re hearing this client does not pay us direct, bu= t is paid by the VA? Is this accurate? =C2=A0 Elizabeth=C2=A0Cla= rk=C2=A0 Sr. Manager, Continuous Improvement TheKey =C2=A0 =C2=A0 =C2=A0 From: TheKey Support < itsupport@thekey.com > Sent: Monday, M= ay 1, 2023 1:30 PM To: jose.morales@thekey.com ; eclark@thekey.com Subject: Note A= dded - [#232771] 147009 John "Jack" Kokotailo / Invoices not bein= g paid =C2=A0 Hi , Lito Delapena added a note and wants you to have a = look. Ticket URL: https://hca.freshdesk.com/helpdesk/tickets/232771 Subject: 147009 John "Jack" Kokotailo / Invoices not being paid = Requester: 147009 John Jack Kokotailo Note Content: Hi Elizabeth, </s