--000000000000fd3d1605e6756b12 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Wonderful, thanks everyone. Calls have been coming through so looks like we are good to go. On Wed, Aug 17, 2022 at 1:04 PM Isabelle La wrote: > Hi All, > > In a turn of events, Shaw was able to activate the call forwarding for al= l > the numbers Carolina requested today. > > Your Vancouver office is now officially live on 8x8. We have also > submitted the Hard Port request 9/1, but Shaw has yet to confirm this dat= e > so we will let you know once we hear more. > > > > > On Tue, Aug 16, 2022 at 12:04 PM Keith Moore wrote: > >> You may have better luck via the email or calling them, but otherwise we >> just wait for the ports to process. >> >> On Tue, Aug 16, 2022 at 3:02 PM Carolina Orosa wrote= : >> >>> Ok, so is there anything I need to do? >>> >>> On Tue, Aug 16, 2022 at 12:00 PM Keith Moore wrote: >>> >>>> Hey Carolina, >>>> >>>> Thanks for the update. We attempted to call and get the forwards in >>>> place, but it appears that Shaw is in a backlog for these types of req= uests. >>>> >>>> They stated that you'll need to email inquiries@shawbusiness.ca >>>> with the case #*02092542 *and request to >>>> have the numbers forwarded to 778-403-6150 (Temporary 8x8 number). The= y >>>> said it should be completed within 30 days, but it typically doesn't t= ake >>>> that long. >>>> We asked if there was any way to expedite the request and they didn't >>>> offer any other solutions. >>>> I will proceed with submitting the port requests today to get the ball >>>> rolling on moving the numbers over to 8x8. >>>> >>>> On Tue, Aug 16, 2022 at 2:55 PM Isabelle La wrote: >>>> >>>>> Thanks Carolina - we ran into problems with Shaw upon trying to >>>>> forward. Keith and his Telecom team should have updates shortly. >>>>> >>>>> On Tue, Aug 16, 2022 at 11:53 AM Carolina Orosa >>>>> wrote: >>>>> >>>>>> We have two accounts (Surrey/White Rock and West Van) with Shaw - >>>>>> the 16045608629 , 16045608628, 16045608627 is with our Surrey accou= nt. >>>>>> Gabriel La has all our Shaw account numbers. >>>>>> >>>>>> On Tue, Aug 16, 2022 at 11:51 AM Carolina Orosa >>>>>> wrote: >>>>>> >>>>>>> Sorry, crazy busy right now. I will send later >>>>>>> >>>>>>> Have the phones been forwarded? We haven't received any calls on ou= r >>>>>>> apps and are still getting calls on our landline and our Shaw app >>>>>>> >>>>>>> On Tue, Aug 16, 2022 at 11:21 AM Keith Moore >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Carolina, >>>>>>>> >>>>>>>> We're calling Shaw right now to get the forwards put in place. >>>>>>>> Do you happen to have a recent invoice or know the account number? >>>>>>>> Shaw is unable to assist us without the account number and our pre= vious >>>>>>>> credentials aren't working to pull a new invoice. >>>>>>>> >>>>>>>> >>>>>>>> I did a quick export of your Shaw account and I don't show any >>>>>>>> 604-560-XXXX numbers: >>>>>>>> Shaw Export: >>>>>>>> 16048303