--0000000000004eb6a405e281f40b Content-Type: text/plain; charset="UTF-8" The new day time call flow is in place for Calgary and Winnipeg. Calgary/Winnipeg Option 1 (CAN Inquiry)- Dennis Fancy (3 rings) then Shawntel (3 rings) - Voicemail Calgary/WInnipeg Option 2 (CAN Existing Clients)- 30 seconds all users Shawntel Shousa Chandani Jamie Luna Chuck Dennis Fancy Brian Boxall Voicemail Calgary/Winnipeg Option 3 (CAN Caregivers)- Calgary or Winnipeg sub IVR Chandani - Calgary Brian - Winnepeg Opt 9 - Repeat On Mon, Jun 27, 2022 at 3:49 PM Chuck Terlesky wrote: > Great, thanks for the update. > > On Mon, Jun 27, 2022 at 1:48 PM Keith Moore wrote: > >> Thank you Chuck, >> This will all be in place for Calgary and Winnipeg for the start of >> business tomorrow. >> >> >> On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky > cterlesky@homecareassistance.com> wrote: >> >>> Hi Keith, >>> >>> Please see attached voice recording for option #3. >>> >>> Chuck >>> >>> On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky >> cterlesky@homecareassistance.com> wrote: >>> >>>> Hi Keith, >>>> >>>> I'll have something for you by end of the day. >>>> >>>> Thanks, >>>> Chuck >>>> >>>> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore wrote: >>>> >>>>> Hey Chuck, >>>>> >>>>> I'll need an approved script or recording to put in place for >>>>> Caregiver calls to Option 3 for the change going live tomorrow. >>>>> >>>>> We discussed offering an option for callers to go to either Calgary >>>>> (Chandani) or Winnipeg (Brian) >>>>> >>>>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore >>>>> wrote: >>>>> >>>>>> Winnipeg has been updated to route directly to 888-333-6609 after >>>>>> hours. >>>>>> >>>>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas wrote: >>>>>> >>>>>>> Great, thank you both! >>>>>>> >>>>>>> >>>>>>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore >>>>>>> wrote: >>>>>>> >>>>>>>> That's great, I'll put that in place for unanswered calls to Option >>>>>>>> 3. >>>>>>>> >>>>>>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky >>>>>>> cterlesky@homecareassistance.com> wrote: >>>>>>>> >>>>>>>>> Hi Keith, >>>>>>>>> >>>>>>>>> I also found this recording - thoughts? >>>>>>>>> >>>>>>>>> Chuck >>>>>>>>> >>>>>>>>> On Wed, Jun 15, 2022 at 11:25 AM Keith Moore >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> Hey Chuck and Timothy, >>>>>>>>>> >>>>>>>>>> I've attached the trimmed down auto attendant greeting (No >>>>>>>>>> options 3 or 4). >>>>>>>>>> As well as the voicemail that will be in place if the call is not >>>>>>>>>> answered. >>>>>>>>>> >>>>>>>>>> These will not go live until 9AM EDT on 6/28. >>>>>>>>>> >>>>>>>>>> -- >>>>>>>>>> Keith Moore >>>>>>>>>> VoIP Administrator >>>>>>>>>> *Please send all support requests to ITSupport@thekey.com >>>>>>>>>> * >>>>>>>>>> * Please note my email has changed: * >>>>>>>>>> kmoore@thekey.com >>>>>>>>>> >>>>>>>>>> 480-527-0204 >>>>>>>>>> TheKey.com >>>>>>>>>> [image: TheKey] >>>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- >>>>>>>>> Chuck Terlesky B.A., CCPE >>>>>>>>> Gene