--0000000000007e9e0705e281fc2c Content-Type: text/plain; charset="UTF-8" Hi Keith, For option #1 - If there is a voice mail - can you also send this to me through email? I hope it all works out. Chuck On Tue, Jun 28, 2022 at 7:24 AM Keith Moore wrote: > The new day time call flow is in place for Calgary and Winnipeg. > > Calgary/Winnipeg Option 1 (CAN Inquiry)- Dennis Fancy (3 rings) then > Shawntel (3 rings) - Voicemail Calgary/WInnipeg Option 2 (CAN Existing > Clients)- 30 seconds all users Shawntel Shousa Chandani Jamie Luna Chuck > Dennis Fancy Brian Boxall Voicemail Calgary/Winnipeg Option 3 (CAN > Caregivers)- Calgary or Winnipeg sub IVR Chandani - Calgary Brian - > Winnepeg Opt 9 - Repeat > > On Mon, Jun 27, 2022 at 3:49 PM Chuck Terlesky cterlesky@homecareassistance.com> wrote: > >> Great, thanks for the update. >> >> On Mon, Jun 27, 2022 at 1:48 PM Keith Moore wrote: >> >>> Thank you Chuck, >>> This will all be in place for Calgary and Winnipeg for the start of >>> business tomorrow. >>> >>> >>> On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky >> cterlesky@homecareassistance.com> wrote: >>> >>>> Hi Keith, >>>> >>>> Please see attached voice recording for option #3. >>>> >>>> Chuck >>>> >>>> On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky >>> cterlesky@homecareassistance.com> wrote: >>>> >>>>> Hi Keith, >>>>> >>>>> I'll have something for you by end of the day. >>>>> >>>>> Thanks, >>>>> Chuck >>>>> >>>>> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore >>>>> wrote: >>>>> >>>>>> Hey Chuck, >>>>>> >>>>>> I'll need an approved script or recording to put in place for >>>>>> Caregiver calls to Option 3 for the change going live tomorrow. >>>>>> >>>>>> We discussed offering an option for callers to go to either Calgary >>>>>> (Chandani) or Winnipeg (Brian) >>>>>> >>>>>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore >>>>>> wrote: >>>>>> >>>>>>> Winnipeg has been updated to route directly to 888-333-6609 after >>>>>>> hours. >>>>>>> >>>>>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Great, thank you both! >>>>>>>> >>>>>>>> >>>>>>>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore >>>>>>>> wrote: >>>>>>>> >>>>>>>>> That's great, I'll put that in place for unanswered calls to >>>>>>>>> Option 3. >>>>>>>>> >>>>>>>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky >>>>>>>> cterlesky@homecareassistance.com> wrote: >>>>>>>>> >>>>>>>>>> Hi Keith, >>>>>>>>>> >>>>>>>>>> I also found this recording - thoughts? >>>>>>>>>> >>>>>>>>>> Chuck >>>>>>>>>> >>>>>>>>>> On Wed, Jun 15, 2022 at 11:25 AM Keith Moore >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>>> Hey Chuck and Timothy, >>>>>>>>>>> >>>>>>>>>>> I've attached the trimmed down auto attendant greeting (No >>>>>>>>>>> options 3 or 4). >>>>>>>>>>> As well as the voicemail that will be in place if the call is >>>>>>>>>>> not answered. >>>>>>>>>>> >>>>>>>>>>> These will not go live until 9AM EDT on 6/28. >>>>>>>>>>> >>>>>>>>>>> -- >>>>>>>>>>> Keith Moore >>>>>>>>>>> VoIP Administrator >>>>>>>>>>