--00000000000059f28b061d755770 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your assistance. On Wed, Jul 17, 2024 at 11:03=E2=80=AFAM Lito Delapena = wrote: > Hi Sharon and Doris, > > Thank you for the confirmation, we will get this inquiry over to our > Invoicing team so they can make the proper adjustments to the 7/4/2024 > shift and submit an updated invoice > > thank you, > > Lito Delapena > Manager Customer Contact & Collections Center > > > On Wed, 17 Jul at 9:58 AM , Timothy Thomas wrote: > adding @Sharon Speirs . > > On Wed, Jul 17, 2024 at 9:55=E2=80=AFAM Lito Delapena wrote: > >> Good Morning Vanja and Doris, >> >> Our invoicing team received the message below from VCH contact Nasrin >> regarding cancellation to a 7/4/2024 shift for client Elsbeth Helfrich C= G >> Beatrice Ampong 2PM-9PM. I checked clear care and noticed that although >> they called in to cancel a note on the shift advises to Bill due to late >> notice. Was Nasrin made aware of this policy by chance? >> >> Hi Stephanie, >> Your agency has been informed on July 03 morning to cancel July 04 for >> Below client ,as a result, the billing for July 04 afternoon (2-9 pm) i= s >> not payable by our AP. Please send us the revised invoice for payment >> processing. >> Thanks, >> Nasrin >> >> >> *Elsbeth Helfrich #1086902* >> >> >> >> Lito Delapena >> Manager Customer Contact & Collections Center >> >> >> On Thu, 11 Jul at 3:05 PM , Billing wrote: >> Hello, >> >> Please find invoices for July 1 - 7, 2024 attached. >> >> Please let us know if you have any questions. >> >> Thank you, >> Stephanie >> >> >> > > -- > > *Tim Thomas* > Head of Canada Division | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > > > 865403:611100 > --=20 *Doris T. Lou* *Caregiver Manager* 1861 Marine Drive West Vancouver, BC V7V 1J7 Tel: 778-279-3634/778-403-6146 Fax: 778-279-3635 Email: dlou@thekey.com [image: TheKey] --00000000000059f28b061d755770 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for your assistance. = On Wed= , Jul 17, 2024 at 11:03=E2=80=AFAM Lito Delapena < billing@thekey.com > wrote: Hi Sharon and Doris, Thank you for the confirmation= , we will get this inquiry over to our Invoicing team so they can make the = proper adjustments to the 7/4/2024 shift and submit an updated invoice thank you, Lito Delapena = Manager=C2=A0 Customer Contact & Collections Center On Wed, 17 Jul at 9:58 AM , Timothy Thomas < tt@thekey.com > wrote: adding=C2=A0 @Sharon Speirs .=C2= =A0 = On Wed, Jul 17, 2024 at 9:55=E2=80=AFAM Lito Delapena < billing@thek= ey.com > wrote: Good Morning Vanja and Doris, Our invoicing team received the message below from VCH contact Nasrin r= egarding cancellation