----==_mimepart_66980779c96e2_2463fce1855509891756043 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon and Doris, Thank you for the confirmation, we will get this in= quiry over to our Invoicing team so they can make the proper adjustments = to the 7/4/2024 shift and submit an updated invoice thank you, Li= to Delapena Manager=C2=A0Customer Contact & Collections Center = = On Wed, 17 Jul at 9:58 AM , Timothy Thomas wrote: adding=C2=A0@Sharon Speirs.=C2=A0 = = = On Wed, Jul 17, 2024 at 9:55=E2=80=AFAM Lito Delapena wrote: = = = = = Good Morning Vanja and Doris, = = Our invoicing team received the message below from VCH contact Nasrin re= garding cancellation to a 7/4/2024 shift for client Elsbeth Helfrich CG B= eatrice Ampong 2PM-9PM. I checked clear care and noticed that although th= ey called in to cancel a note on the shift advises to Bill due to late no= tice. Was Nasrin made aware of this policy by chance?=C2=A0 = = Hi Stephanie, = Your agency has been informed on July 03 morning to cancel July 04 for B= elow client ,as a result, =C2=A0the billing for July 04 afternoon (2-9 pm= ) is not payable by our AP. Please send us the revised invoice for paymen= t processing. = Thanks, = Nasrin = =C2=A0 = =C2=A0 = Elsbeth Helfrich #1086902 = =C2=A0 = = = = = = = Lito Delapena = = Manager=C2=A0Customer Contact & Collections Center = = = = = = On Thu, 11 Jul at 3:05 PM , Billing wrote: = Hello, = =C2=A0 = =C2=A0Please find invoices for July 1 - 7, 2024 attached. = =C2=A0 = Please let us know if you have any questions. = =C2=A0 = Thank you, = Stephanie = = = = = = = = = -- = = Tim Thomas Head of Canada Division |=C2=A0TheKey = Mobile: 514.591.9387 ----==_mimepart_66980779c96e2_2463fce1855509891756043 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Sharon and Doris, Thank you for the confirmati= on, we will get this inquiry over to our Invoicing team so they can make = the proper adjustments to the 7/4/2024 shift and submit an updated invoic= e thank you, Lito Delapena Manager=C2=A0 Customer Contact & Collections = Center On Wed, 17 Jul at 9:58 AM , Timothy Thomas &= lt;tt@thekey.com> wrote: adding=C2=A0 @Sharon Speirs .=C2=A0 On Wed, Jul 17, 2024 at 9:55=E2=80=AFAM Lito Delapena < billing@thekey.com >= wrote: Good Morning Vanja and Doris, Our invoicing team received the message below from VCH contact Nasrin= regarding cancellation to a 7/4/2024 shift for client Elsbeth Helfrich C= G Beatrice Ampong 2PM-9PM. I checked clear care and noticed that although= they called in to cancel a note on the shift advises to Bill due to late= notice. Was Nasrin made aware o