--000000000000121d5605f0e49311 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Historically if there was an error with a booking, we would either adjust the booking if it has not been invoiced, or we can still add a credit which would offset the overcharge. Or alternatively as you mentioned, I can adjust the rates in quickbooks, but only issue with that is in cleacare it will still show the incorrect rate. Not sure if we are concerned about that? Please let me know. thank you, On Wed, Dec 28, 2022 at 9:33 AM Timothy Thomas wrote: > but it's not a credit...the rate on the holiday needs to change. > > I see there being two ways to do this > > 1. @Dominique Jacobs can modify the clearcare rates > on holidays to reflect a custom rate of 2x the base rate - the automatic > 1.5 stat setting in clearcare will need to be reversed on these records a= t > billing review > 2. Ali makes a manual correction to the invoices of these clients on > holidays and changes the base rate to 2x. > > @Ali Malik let me know what you prefer. > > On Wed, Dec 28, 2022 at 9:30 AM Ali Malik wrote: > >> Goodmorning Tim, >> >> If we can add the credit in to reflect this weeks invoice that would be >> best >> I have not invoice them yet for their bookings last week. >> >> Thank you >> >> >> >> >> On Dec 28, 2022, at 9:09 AM, Timothy Thomas wrote: >> >> =EF=BB=BF >> These clients require a manual adjustment to all hours incurred on >> holidays to 2x their base rate. >> >> Ali let us know how you want us to handle this. >> >> On Mon, Dec 26, 2022 at 10:32 AM Ali Malik wrote: >> >>> Hey guys, >>> >>> What's the action on these? Are we adding credit to this weeks >>> invoice or we are deleting and adjusting prior invoice? >>> >>> If these clients are on EFT or creditcard we will need to add credit >>> then. >>> >>> If you guys can kindly let me know the total amount of credit to be >>> added would appreciate it. >>> >>> thank you >>> >>> On Mon, Dec 26, 2022 at 9:42 AM Dominique Jacobs >>> wrote: >>> >>>> It was added to the action sheet as well for both dates. >>>> >>>> Thanks >>>> Dom >>>> >>>> >>>> >>>> Dominique Jacobs >>>> >>>> >>>> >>>> *Client Care Manager* >>>> >>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>> >>>> djacobs@homecareassistance.com | Homecareassistancemontreal.ca >>>> >>>> >>>> >>>> On Mon, Dec 26, 2022 at 9:41 AM Timothy Thomas wrote: >>>> >>>>> Adding Ali to make the adjustments. >>>>> >>>>> On Mon, Dec 26, 2022 at 9:38 AM Dominique Jacobs >>>>> wrote: >>>>> >>>>>> Hi Joey and Timothy, >>>>>> >>>>>> As discussed, reminder that the following clients are charged double >>>>>> time for shifts on December 25th from midnight to midnight. >>>>>> >>>>>> - Briant >>>>>> - Favretto >>>>>> - Levine >>>>>> - Turley >>>>>> >>>>>> The same will apply to all shifts on January 1st. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Dominique >>>>>> >>>>>> >>>>>> >>>>>> Dominique Jacobs >>>>>> >>>>>> >>>>>> >>>>>> *Client Care Manager* >>>>>> >