--00000000000095facd05f0fa831f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey guys, FYI I have adjusted these manually in quickbooks. All good now. thank you, On Wed, Dec 28, 2022 at 9:56 AM Ali Malik wrote: > Hi Tim, > > Historically if there was an error with a booking, we would either adjust > the booking if it has not been invoiced, or we can still add a credit whi= ch > would offset the overcharge. > > Or alternatively as you mentioned, I can adjust the rates in quickbooks, > but only issue with that is in cleacare it will still show the incorrect > rate. Not sure if we are concerned about that? > > Please let me know. > > thank you, > > > > On Wed, Dec 28, 2022 at 9:33 AM Timothy Thomas wrote: > >> but it's not a credit...the rate on the holiday needs to change. >> >> I see there being two ways to do this >> >> 1. @Dominique Jacobs can modify the clearcare rates >> on holidays to reflect a custom rate of 2x the base rate - the automatic >> 1.5 stat setting in clearcare will need to be reversed on these records = at >> billing review >> 2. Ali makes a manual correction to the invoices of these clients on >> holidays and changes the base rate to 2x. >> >> @Ali Malik let me know what you prefer. >> >> On Wed, Dec 28, 2022 at 9:30 AM Ali Malik wrote: >> >>> Goodmorning Tim, >>> >>> If we can add the credit in to reflect this weeks invoice that would be >>> best >>> I have not invoice them yet for their bookings last week. >>> >>> Thank you >>> >>> >>> >>> >>> On Dec 28, 2022, at 9:09 AM, Timothy Thomas wrote: >>> >>> =EF=BB=BF >>> These clients require a manual adjustment to all hours incurred on >>> holidays to 2x their base rate. >>> >>> Ali let us know how you want us to handle this. >>> >>> On Mon, Dec 26, 2022 at 10:32 AM Ali Malik wrote= : >>> >>>> Hey guys, >>>> >>>> What's the action on these? Are we adding credit to this weeks >>>> invoice or we are deleting and adjusting prior invoice? >>>> >>>> If these clients are on EFT or creditcard we will need to add credit >>>> then. >>>> >>>> If you guys can kindly let me know the total amount of credit to be >>>> added would appreciate it. >>>> >>>> thank you >>>> >>>> On Mon, Dec 26, 2022 at 9:42 AM Dominique Jacobs >>>> wrote: >>>> >>>>> It was added to the action sheet as well for both dates. >>>>> >>>>> Thanks >>>>> Dom >>>>> >>>>> >>>>> >>>>> Dominique Jacobs >>>>> >>>>> >>>>> >>>>> *Client Care Manager* >>>>> >>>>> Tel: 514.907.5065 | Fax: 514.221.4265 >>>>> >>>>> djacobs@homecareassistance.com | Homecareassistancemontreal.ca >>>>> >>>>> >>>>> >>>>> On Mon, Dec 26, 2022 at 9:41 AM Timothy Thomas wrote: >>>>> >>>>>> Adding Ali to make the adjustments. >>>>>> >>>>>> On Mon, Dec 26, 2022 at 9:38 AM Dominique Jacobs >>>>>> wrote: >>>>>> >>>>>>> Hi Joey and Timothy, >>>>>>> >>>>>>> As discussed, reminder that the following clients are charged doubl= e >>>>>>> time for shifts on December 25th from midnight to midnight. >>>>>>> >>>>>>> - Briant >>>>>>