--000000000000eb16170635310a51 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Mike, I now have access to Clearcare. Thank you for your help! Best, Darion On Thu, May 15, 2025 at 2:13=E2=80=AFPM Mike Conner = wrote: > Hi Darion, > > The request looks to have been approved by you, but is now sitting with > Joseph which isn't correct. The Saviynt team is working on trying to > resolve the issue ASAP. > > We understand that this delay is not ideal, but I promise you that the > team is actively working to resolve it. Once I have a further update, I > will let you know. > > Thanks, > Mike > > > On Thu, 15 May at 2:01 PM , Darion Jacobs > wrote: > Hello Mike, > > Is the request supposed to be received through email? or another platform= ? > > I haven't received anything yet. > > Thank you, > > Darion > > On Thu, May 15, 2025 at 1:47=E2=80=AFPM Darion Jacobs > wrote: > >> Hello, >> >> No. Although, I may be looking in the wrong place. Mike, Is the request >> supposed to be received through email? or another platform? >> >> I haven't received anything yet. >> >> Thank you, >> >> Darion >> >> >> >> On Thu, May 15, 2025 at 1:12=E2=80=AFPM Timothy Thomas w= rote: >> >>> Darion, do you see it request? >>> >>> On Thu, May 15, 2025 at 12:28=E2=80=AFPM Mike Conner >> clearcaresupport@homecareassistance.com> wrote: >>> >>>> Hi Darion, >>>> >>>> =E2=80=8BWe apologize for the delay. With Darion's manager being OOTO = there was >>>> no one to approve the request. I've worked with the Saviynt team to cr= eate >>>> a delegate for Joseph. I've requested the ClearCare access for Darion. >>>> Darion will then need to approve the request and then Tim will need to >>>> approve the request. >>>> >>>> Once approved by both folks, the system will take up to an hour to >>>> sync. Once sync'ed Darion should be able to log in. >>>> >>>> >>>> Thanks, >>>> Mike >>>> >>>> >>>> On Thu, 15 May at 11:39 AM , Darion Jacobs >>>> wrote: >>>> Good morning, >>>> >>>> Could you please see to it that Darion's clearcare access for Montreal >>>> and Toronto is enabled ASAP? >>>> >>>> Thank you, >>>> Tim >>>> >>>> ---------- Forwarded message --------- >>>> From: Darion Jacobs >>>> Date: Thu, May 15, 2025 at 10:24=E2=80=AFAM >>>> Subject: ClearCare Login Issue >>>> To: Timothy Thomas >>>> >>>> >>>> Hi Timothy, >>>> >>>> I hope you're doing well. >>>> >>>> This is Darion Jacobs, the new employee with *TheKey. *I'm reaching >>>> out in regards to accessing my Wellsky account. >>>> >>>> I=E2=80=99ve attempted to log in using my work email (darion.jacobs@th= ekey.com), >>>> but the system doesn=E2=80=99t recognize it. I contacted IT, and they = informed >>>> me they=E2=80=99re waiting on an approval from Joey. I replied to let = them know >>>> Joey is currently on vacation and most likely won=E2=80=99t be able to= submit that >>>> approval. I haven=E2=80=99t heard back from them since. I've attached = a >>>> screenshot of IT's response below. >>>> >>>> W