----==_mimepart_68262eda533d2_2123fbe31360e2815120149 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Darion,=C2=A0 The request looks to have been approved by you, but = is now sitting with Joseph which isn't correct. The Saviynt team is worki= ng on trying to resolve the issue ASAP.=C2=A0 We understand that this= delay is not ideal, but I promise you that the team is actively working = to resolve it. Once I have a further update, I will let you know.=C2=A0 = Thanks,=C2=A0 Mike=C2=A0 = = On Thu, 15 May at 2:01 PM , Darion Jacobs = wrote: = = Hello Mike,=C2=A0 = = Is the request supposed to be received through email? or another platfor= m?=C2=A0 = = I haven't received anything yet.=C2=A0 = = Thank you,=C2=A0 = = = = Darion = = = = = On Thu, May 15, 2025 at 1:47=E2=80=AFPM Darion Jacobs wrote: = = = = = = Hello,=C2=A0 = = No. Although, I may be looking in the wrong place. Mike, Is the request = supposed to be received through email? or another platform?=C2=A0 = = I haven't received anything yet.=C2=A0 = = Thank you,=C2=A0 = = = = Darion = = = = = = = = On Thu, May 15, 2025 at 1:12=E2=80=AFPM Timothy Thomas w= rote: = = = Darion, do you see it request? = = On Thu, May 15, 2025 at 12:28=E2=80=AFPM Mike Conner wrote: = = = = = Hi Darion,=C2=A0 = = =E2=80=8BWe apologize for the delay. With Darion's manager being OOTO th= ere was no one to approve the request. I've worked with the Saviynt team = to create a delegate for Joseph. I've requested the ClearCare access for = Darion. Darion will then need to approve the request and then Tim will ne= ed to approve the request. = = Once approved by both folks, the system will take up to an hour to sync.= Once sync'ed Darion should be able to log in.=C2=A0 = = = Thanks,=C2=A0 = Mike = = = = = = On Thu, 15 May at 11:39 AM , Darion Jacobs = wrote: Good morning,=C2=A0 = Could you please see to it that Darion's clearcare access for Montreal a= nd Toronto is enabled ASAP? = = Thank you, = Tim = = = ---------- Forwarded message --------- From: Darion Jacobs Date: Thu, May 15, 2025 at 10:24=E2=80=AFAM Subject: ClearC= are Login Issue To: Timothy Thomas = = = Hi Timothy,=C2=A0 = I hope=C2=A0you're doing well. = = = This is Darion Jacobs, the new employee with=C2=A0TheKey.=C2=A0I'm reach= ing out in regards to accessing my Wellsky account. = = I=E2=80=99ve attempted to log in using my work email (darion.jacobs@thek= ey.com), but the system doesn=E2=80=99t recognize it.=C2=A0I contacted IT= , and they informed me they=E2=80=99re waiting on an approval from Joey. = I replied to let them know Joey is currently on vacation and most likely = won=E2=80=99t be able to submit that approval. I haven=E2=80=99t heard ba= ck from them since.=C2=A0I've attached a screenshot of IT's response=C2=A0= below. = = = Would you be able to approve it instead? It's fairly urgent, since I'm s= cheduled to work=C2=A0=C2=A0tomorrow.=C2=A0 = = Thanks Timothy.=C2=A0 = = Best,=C2=A0 = = Darion ----==_mimepart_68