--000000000000b5d7710606fdfb8d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sounds good! Thanks! On Thu, Oct 5, 2023 at 11:27=E2=80=AFAM Gabrielle Wolfe = wrote: > Let's shoot for Monday so we have some business days after golive to make > sure we have people available to address any issues. > > I'll send the DIDs shortly Mark. > > Thanks! > > GW > > Gabrielle Wolfe > * Please note my email has changed: * > gwolfe@thekey.com > +1-360-502-3020 > TheKey.com > [image: TheKey] > > > On Thu, Oct 5, 2023 at 7:42=E2=80=AFAM Mark Warner wrote: > >> Great! Once I have the DIDs from Gabrielle, that'll be the sign the Cal= l >> Center is ready for your Intake calls. At that point, we'll set up a >> date/time when you'd like to actually implement. >> >> Thanks! >> >> On Thu, Oct 5, 2023 at 9:33=E2=80=AFAM Timothy Thomas wr= ote: >> >>> Yes that's correct Mark >>> >>> On Thu, Oct 5, 2023 at 10:22=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> I believe all I need are the DIDs. Thanks, Gabrielle! >>>> >>>> Timothy / Joey - Just for confirmation ... this is currently only for >>>> Closed hours and only on applicable English IVR menus, correct? >>>> >>>> Calgary >>>> W. Vancouver >>>> Montreal >>>> Ontario >>>> Winnipeg >>>> >>>> Thanks! >>>> >>>> On Thu, Oct 5, 2023 at 7:45=E2=80=AFAM Gabrielle Wolfe >>>> wrote: >>>> >>>>> If you're talking about urgent after hours staffing, potentially last >>>>> week of October or first week of November. But we still need to talk >>>>> through the French piece. >>>>> >>>>> If you're talking about intakes, @Mark Warner where >>>>> are we at on that in terms of what you need to make the changes. DID= s from >>>>> me and anything else? >>>>> >>>>> Thanks! >>>>> >>>>> GW >>>>> >>>>> Gabrielle Wolfe >>>>> * Please note my email has changed: * >>>>> gwolfe@thekey.com >>>>> +1-360-502-3020 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Wed, Oct 4, 2023 at 9:02=E2=80=AFAM Timothy Thomas = wrote: >>>>> >>>>>> Great. >>>>>> >>>>>> Gabrielle I know you're busy with the Frax changes on the US side. >>>>>> When do you think we can launch After-hours / Weekends for Canada? >>>>>> >>>>>> On Wed, Oct 4, 2023 at 11:37=E2=80=AFAM Joey Taylor >>>>>> wrote: >>>>>> >>>>>>> Hey Mark, >>>>>>> >>>>>>> Sorry for the late reply. We have not received any more errant call= s >>>>>>> on these numbers. >>>>>>> >>>>>>> Thank you for making the changes, >>>>>>> >>>>>>> On Mon, Oct 2, 2023 at 10:18=E2=80=AFAM Mark Warner >>>>>>> wrote: >>>>>>> >>>>>>>> I believe we are ready to go. >>>>>>>> Joey - have you received any more errant calls on any of those >>>>>>>> direct numbers we assigned/reassigned to the Lead groups? >>>>>>>> >>>>>>>> Thanks! >>>>>>>> >>>>>>>> On Mon, Oct 2, 2023 at 8:52=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Good morning, >>>>>>>>> >>>>>>>>> Following up on our Canadian launch for after hours. I believe >>>>>>>>> everything is set. >>>>>>>>> >>>>>>>>> Thanks >>>>>>>>>