--0000000000008f60d8062df793cb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Update: We were able to track with IT why Kansas received so many not-transferred calls. This has been resolved. I am still working with MAP regarding the remaining calls which were not transferred. It is likely a majority of these errors were caused by a widespread difficulty with the 8*8 system. IT is already aware of the issues. I will update if there are further findings. On Wed, Feb 12, 2025 at 11:14=E2=80=AFAM Abby Cnossen = wrote: > Hello, > > I have gathered the data from 2-7-25 to 2-12-25. There were a total of 28 > "emergency calls" not transferred. I did not include a few calls which > Julianna stated she received but was on the other line. The majority are > from Kansas with 16 in total, Columbus -2, Michigan - 2, Milwaukee -5, > Missouri - 3. > > This information has been escalated to MAP and I am working with Map > Representative Kara King. > > It appears MAP has an invalid number listed for Kansas but I do not have > further information for the other office locations. > > I will update when I have more information. > > Thank you, > > On Wed, Feb 12, 2025 at 9:26=E2=80=AFAM Abby Cnossen wrote: > >> Hello, >> >> I am gathering all calls that were marked as "not transferred" and >> getting these over to the MAP team for further investigation. >> >> I will update as soon as I hear more. >> >> The running list/spreadsheet can be found HERE >> for >> future reference. Please note it is currently in progress and is not >> complete at this time. >> >> -- >> *Abby Cnossen* >> Manager of Quality and Service >> Call or text: 616-271-8243 >> TheKey.com >> > > > -- > *Abby Cnossen* > Manager of Quality and Service > Call or text: 616-271-8243 > TheKey.com > --=20 *Abby Cnossen* Manager of Quality and Service Call or text: 616-271-8243 TheKey.com --0000000000008f60d8062df793cb Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Update: We were able to track with IT why Kansas recei= ved so many not-transferred calls. This has been resolved.=C2=A0 = I am still working with MAP regarding the remaining calls wh= ich were not transferred. It is likely=C2=A0a majority of these errors were= caused by a widespread difficulty with the 8*8 system. IT is already aware= of the issues.=C2=A0 I will update if there are f= urther findings.=C2=A0 On Wed, Feb 12, 2025 at 1= 1:14=E2=80=AFAM Abby Cnossen < acn= ossen@thekey.com > wrote: Hello, I have gathered = the data from 2-7-25 to 2-12-25. There were a total of 28 "emergency c= alls" not transferred. I did not include a few calls which Julianna st= ated she received=C2=A0but was on the other line. The majority are from Kan= sas with 16 in total, Columbus -2, Michigan - 2, Milwaukee -5, Missouri - 3= .=C2=A0 This information has been escalated to MAP= and I am working with Map Representative Kara King.=C2=A0 It appears MAP has an invalid number li