--000000000000e021aa0608eefb08 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Vashon, I still have not heard from Tim Sr. regarding Converge access. As far as Penny Casey's Credit Card - Please see email below from client. She would like the charges run separately to ensure they are approved. Kelly Casey Sat, Oct 28, 3:51=E2=80=AFPM (2 days ago) to Timothy, me, Patrick Hi all It looks like a payment for $5392.49 went through successfully yesterday (October 27th). Please continue to process the outstanding invoices one at a time (3 separate transactions and maybe even 3 days in a row to reduce possibility of being declined) and inform us immediately if any are declined. In future, please ask the person who receives a declined transaction to maintain a record for accountability purposes and contact us immediately to resolve the issue. Thank you for reaching out personally Tim, K *John Janiga* Senior Accounts Receivable Specialist *john.janiga@thekey.com * *408-647-7538 * TheKey.com [image: TheKey] On Fri, Oct 27, 2023 at 4:11=E2=80=AFPM Vashon Palloo wrote: > Same to you! > > On Fri, Oct 27, 2023 at 4:09=E2=80=AFPM John Janiga > wrote: > >> Sure thing. >> >> I'm off in a bit, so most likely Monday. >> >> Cheers and Have a great weekend. >> >> *John Janiga* >> Senior Accounts Receivable Specialist >> *john.janiga@thekey.com * >> *408-647-7538 * >> TheKey.com >> [image: TheKey] >> >> >> >> On Fri, Oct 27, 2023 at 4:07=E2=80=AFPM Vashon Palloo >> wrote: >> >>> No problem. If you're able to connect with Tim, please go ahead and try >>> to log in before Converge. I don't need to be a part of that FYI. >>> >>> On Fri, Oct 27, 2023 at 4:06=E2=80=AFPM John Janiga >>> wrote: >>> >>>> Perfect, If I have access on Monday I'll check it in Converge for >>>> status. >>>> >>>> Thank you Vashon, this client's payer is challenging and a bit >>>> demanding. >>>> >>>> She thinks because it's being run in the US that might be a reason for >>>> the declines. >>>> >>>> Best, >>>> >>>> *John Janiga* >>>> Senior Accounts Receivable Specialist >>>> *john.janiga@thekey.com * >>>> *408-647-7538 * >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Fri, Oct 27, 2023 at 4:00=E2=80=AFPM Vashon Palloo >>>> wrote: >>>> >>>>> Just ran payment for $5,392.49 for invoice 50419. >>>>> >>>>> On Fri, Oct 27, 2023 at 2:59=E2=80=AFPM John Janiga >>>>> wrote: >>>>> >>>>>> Hi Vashon, >>>>>> >>>>>> In regards to the credit card decline for client Penny Casey - Tim >>>>>> T. would like at the request of the client's payer Kelly Leigh Casey= , to >>>>>> have the credit card run again for only one outstanding invoice toda= y and >>>>>> see if it is approved. >>>>>> >>>>>> Would you like this as a fresh desk ticket to be official ? I can >>>>>> submit requests that way too, just let me know. >>>>>> >>>>>> Email context below for reference. >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Tim's email. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Timothy Thomas >>>