--00000000000066d15b0608ef9ad7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John, Maybe call Tim when you're free and see if he can help? I will process Penny's payment later today when QB is available for use. Thank you, On Mon, Oct 30, 2023 at 9:26=E2=80=AFAM John Janiga wrote: > Hello Vashon, > > I still have not heard from Tim Sr. regarding Converge access. > > As far as Penny Casey's Credit Card - Please see email below from > client. She would like the charges run separately to ensure they are > approved. > > Kelly Casey > Sat, Oct 28, 3:51=E2=80=AFPM (2 days ago) > to Timothy, me, Patrick > Hi all > > It looks like a payment for $5392.49 went through successfully yesterday > (October 27th). > > Please continue to process the outstanding invoices one at a time (3 > separate transactions and maybe even 3 days in a row to reduce possibilit= y > of being declined) and inform us immediately if any are declined. > > In future, please ask the person who receives a declined transaction to > maintain a record for accountability purposes and contact us immediately > to resolve the issue. > > Thank you for reaching out personally Tim, > > K > > > *John Janiga* > Senior Accounts Receivable Specialist > *john.janiga@thekey.com * > *408-647-7538 * > TheKey.com > [image: TheKey] > > > > On Fri, Oct 27, 2023 at 4:11=E2=80=AFPM Vashon Palloo > wrote: > >> Same to you! >> >> On Fri, Oct 27, 2023 at 4:09=E2=80=AFPM John Janiga >> wrote: >> >>> Sure thing. >>> >>> I'm off in a bit, so most likely Monday. >>> >>> Cheers and Have a great weekend. >>> >>> *John Janiga* >>> Senior Accounts Receivable Specialist >>> *john.janiga@thekey.com * >>> *408-647-7538 * >>> TheKey.com >>> [image: TheKey] >>> >>> >>> >>> On Fri, Oct 27, 2023 at 4:07=E2=80=AFPM Vashon Palloo >>> wrote: >>> >>>> No problem. If you're able to connect with Tim, please go ahead and tr= y >>>> to log in before Converge. I don't need to be a part of that FYI. >>>> >>>> On Fri, Oct 27, 2023 at 4:06=E2=80=AFPM John Janiga >>>> wrote: >>>> >>>>> Perfect, If I have access on Monday I'll check it in Converge for >>>>> status. >>>>> >>>>> Thank you Vashon, this client's payer is challenging and a bit >>>>> demanding. >>>>> >>>>> She thinks because it's being run in the US that might be a reason fo= r >>>>> the declines. >>>>> >>>>> Best, >>>>> >>>>> *John Janiga* >>>>> Senior Accounts Receivable Specialist >>>>> *john.janiga@thekey.com * >>>>> *408-647-7538 * >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> >>>>> On Fri, Oct 27, 2023 at 4:00=E2=80=AFPM Vashon Palloo >>>> vashon.palloo@thekey.com> wrote: >>>>> >>>>>> Just ran payment for $5,392.49 for invoice 50419. >>>>>> >>>>>> On Fri, Oct 27, 2023 at 2:59=E2=80=AFPM John Janiga >>>>>> wrote: >>>>>> >>>>>>> Hi Vashon, >>>>>>> >>>>>>> In regards to the credit card decline for client Penny Casey - Tim >>>>>>> T. would like at the request of the client's payer Kelly Leigh Case= y, to >>>>>>> have the cre