--00000000000053d95c05f9b2bf4b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I am on it. On Wed, Apr 19, 2023 at 1:15=E2=80=AFPM Keri Thrush wr= ote: > Hi, Cheryl! > > > Passing off the detractor below in order to initiate next steps and > contacting the POC directly. Thank you! > > On Wed, Apr 19, 2023 at 8:31=E2=80=AFAM Medallia wrote: > >> Client Name: Gertrude & Werner Schmidt >> >> CC ID: 1000000000017655 >> >> Primary Contact: Andy Schmidt >> >> PC Contact Info: andyschmidt@telus.net / +2505161184 >> >> Survey Delivery: Email >> >> >> Division: Canada >> >> Business Unit: Vancouver >> >> Tenure: More Than 52 Weeks >> >> Actual Customer Segment: Elephant >> >> Stated Customer Segment: >> >> Survey: Relationship 2 >> >> Main Score: 4 >> >> Comments: Does the minimum. Very cheerful. Had some issues earlier. >> Reliable, pleasant, does a good job. Some caregivers are good and some a= re >> poor. Sometimes it seems a replacement caregiver is sent with no or mini= mal >> training. >> >> >> Please click here to see the full survey response and learn more about >> the client: https://hca.medallia.com/hca/respInvForm.do?surveyid=3D23225= 2 >> > --00000000000053d95c05f9b2bf4b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Keri. I am on it.=C2=A0 On Wed, Apr 19, 2023 at 1= :15=E2=80=AFPM Keri Thrush < kthrus= h@thekey.com > wrote: Hi, Cheryl! Passing off the detractor below in order to initi= ate=C2=A0next steps and contacting the POC directly. Thank you! On Wed, = Apr 19, 2023 at 8:31=E2=80=AFAM Medallia < noreply@app.medallia.com > wrote: = Client Name: Ger= trude & Werner Schmidt CC ID: 1000000000017655 Primary Cont= act: Andy Schmidt PC Contact Info: andyschmidt@telus.net / +2505161184 Su= rvey Delivery: Email Division: Canada Business Un= it: Vancouver Tenure: More Than 52 Weeks Actual Customer Segm= ent: Elephant Stated Customer Segment: Survey: Relationshi= p 2 Main Score: 4 Comments: Does the minimum. Very cheerful. Had some issues earlier. Reliable, pleasant, does a good job. Some caregivers are good and some are poor. Sometimes it seems a replacement caregiver is sent with no or minimal train= ing. Please click here to see the full survey response a= nd learn more about the client: https://hca.medallia.com/h= ca/respInvForm.do?surveyid=3D232252 --00000000000053d95c05f9b2bf4b--