Fwd: Change/Update Request - ART-507535

From
Steve Koyanagi <skoyanagi@thekey.com>
To
legal@registry.godaddy, Timothy Thomas <tt@thekey.com>, Terrence Vetter <terrence.vetter@thekey.com>, Phil Chanda <phil.chanda@thekey.com>
Date
Tue, 23 Apr 2024 10:16:32 -0700
Folder
INBOX
--000000000000ced81e0616c6b744 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Dear Godaddy, I am legal counsel for TheKey. Despite Godaddy's account recovery team confirming that my client has provided sufficient evidence to move the domain into our control as documented below, Godaddy has refused to act in good faith by moving this process forward despite our numerous attempts to do so. Please immediately respond to my client or TheKey will have to evaluate all options it has under applicable law. We look forward to your expeditious reply. ---------- Forwarded message --------- From: Account Recovery Team Date: Thu, Apr 4, 2024 at 11:44=E2=80=AFAM Subject: Change/Update Request - ART-507535 To: tt@thekey.com =E2=80=94-=E2=80=94-=E2=80=94-=E2=80=94 Thank you for your request, we have two options available to you; 1. *FOR FULL ACCOUNT ACCESS* - We can confirm that *Timothy Thomas* is not the listed account holder. For full account access we must have phot= o ID for the account holder=E2=80=99s government issued ID. If you cannot = provide this, please reply to this email the name of the person listed as the account holder *We require a color copy, scan, or digital picture of the information in which the pictured person, name, signature, date of birth, issue date and expiration date are clearly identifiable. Be sure to include all 4 corners of the ID.* 2. *FOR* *ONLY* *DOMAIN ACCESS* - While we cannot update the email address on the account as you are not the account holder, we have received sufficient documentation to move the domain(s) into an account you control - Please reply to this email with your customer number *(If you do not already have an account you control, please create one by visiting the front of our site and creating an account. Be sure to fill out your acco= unt profile)* **Please note, this will move only the domain name(s) into your control.* *= No other products will move**. If you wish to have access to all the products in this account, you must reach out to the account holder for access.* With Regards, Account Recovery TeamWhile we cannot update the email address on the account as you are not the account holder, we have received sufficient documentation to move the domain(s) into an account you control - Please reply to this email with your customer number *(If you do not already have an account you control, please create one by visiting the front of our site and creating an account. Be sure to fill out your acco= unt profile)* **Please note, this will move only the domain name(s) into your control.* *= No other products will move**. If you wish to have access to all the products in this account, you must reach out to the account holder for access.* With Regards, Account Recovery Team By using these products, you agree that you are bound by the Terms of Service. This email is shared with Timothy Thomas. Sent on April 4, 2024 10:44:43 AM CDT --=20 Tim Thomas Head of Canada Division *Plea

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