---------- Forwarded message ---------
From: Timothy Thomas <tt@thekey.com>
Date: Thu, Apr 4, 2024 at 3:24 PM
Subject: Fwd: Change/Update Request - ART-507535
To: Phil Chanda <phil.chanda@thekey.com>
FYI
---------- Forwarded message ---------
From: Account Recovery Team <care@services.secureserver.net>
Date: Thu, Apr 4, 2024 at 11:44 AM
Subject: Change/Update Request - ART-507535
To: tt@thekey.com <tt@thekey.com>
—-—-—-—
Thank you for your request, we have two options available to you;
1. *FOR FULL ACCOUNT ACCESS* - We can confirm that *Timothy Thomas* is
not the listed account holder. For full account access we must have photo
ID for the account holder’s government issued ID. If you cannot provide
this, please reply to this email the name of the person listed as the
account holder
*We require a color copy, scan, or digital picture of the information in
which the pictured person, name, signature, date of birth, issue date and
expiration date are clearly identifiable. Be sure to include all 4 corners
of the ID.*
2. *FOR* *ONLY* *DOMAIN ACCESS* - While we cannot update the email address
on the account as you are not the account holder, we have received
sufficient documentation to move the domain(s) into an account you control
- Please reply to this email with your customer number *(If you do not
already have an account you control, please create one by visiting the
front of our site and creating an account. Be sure to fill out your account
profile)*
**Please note, this will move only the domain name(s) into your control.* *No
other products will move**. If you wish to have access to all the products
in this account, you must reach out to the account holder for access.*
With Regards,
Account Recovery TeamWhile we cannot update the email address on the
account as you are not the account holder, we have received sufficient
documentation to move the domain(s) into an account you control
- Please reply to this email with your customer number *(If you do not
already have an account you control, please create one by visiting the
front of our site and creating an account. Be sure to fill out your account
profile)*
**Please note, this will move only the domain name(s) into your control.* *No
other products will move**. If you wish to have access to all the products
in this account, you must reach out to the account holder for access.*
With Regards,
Account Recovery Team
By using these products, you agree that you are bound by the Terms of
Service.
This email is shared with Timothy Thomas.
Sent on April 4, 2024 10:44:43 AM CDT
--
Tim Thomas
Head of Canada Division
*Please note my email has changed:*
tt@TheKey.com <tt@thekey.com>
(514) 591-9387
TheKey.ca <https://www.thekey.ca/>
[image: TheKey] <https://www.thekey.com/>