This is a multipart message in MIME format. ------=_NextPart_000_103C_01D9F63A.D2DCC4C0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_103D_01D9F63A.D2DCEBD0" ------=_NextPart_001_103D_01D9F63A.D2DCEBD0 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Checking in, how did this go, John? =20 Elizabeth Clark=20 Director, CI & Transformation Long Term Care Insurance, Onboarding =20 TheKey =20 =20 =20 From: John Janiga =20 Sent: Thursday, September 28, 2023 8:14 AM To: lisa.barker@thekey.com Cc: Ali Malik ; Timothy Thomas ; = Dennis Fancy ; Brian Boxall ; = Michelle Hudgins ; Sumira Suthesan = ; Cheryl Cartwright = ; Gerard Draetta ; = Elizabeth Clark Subject: Re: Client Mary Hotomani =20 Hello Lisa,=20 =20 Thank you, I will request the cleared check copies today.=20 =20 I will report back once I have more on this topic.=20 =20 Best Regards,=20 John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com =20 408-647-7538=20 TheKey.com =20 =20 =20 =20 On Thu, Sep 28, 2023 at 11:05=E2=80=AFAM > wrote: At this time, I do not see where we ever received the payment below for = Inv 5959 that they said mailed out the week of 8/18/2023. Please reach = out and see if the check was cashed if so, we will need a front and back = copy of the check so that we can see where it cleared.=20 =20 Thanks, =20 =20 =20 Lisa Barker=20 Manager, Accounts Receivable lisa.barker@thekey.com =20 =20 =20 =20 =20 From: Ali Malik >=20 Sent: Thursday, September 21, 2023 11:33 AM To: Timothy Thomas >; Lisa Barker = > Cc: Dennis Fancy >; John = Janiga >; Brian = Boxall >; Michelle = Hudgins >; Sumira Suthesan = >; = Cheryl Cartwright >; Gerard Draetta = >; = Elizabeth Clark > Subject: Re: Client Mary Hotomani =20 Hey Tim, =20 I'm CCing Lisa who is in charge of payments for all of Canada now, her = team can assist further. She has access to quickbooks which I believe = are connected to the bank accounts if I'm not mistaken, so she could see = transactions. =20 @Lisa Barker =20 =20 thank you, =20 On Wed, Sep 20, 2023 at 1:36=E2=80=AFPM Timothy Thomas > wrote: Ali, =20 Your team should have access to the winnipeg bank account now and can = verify the deposits to see what MPI sent, correct? =20 On Wed, Sep 20, 2023 at 12:19=E2=80=AFPM Ali Malik > wrote: Hey John, =20 Have MPI said that they sent cheques? =20 If so Dennis would be able to assist in finding out if we received any = cheques for this client. =20 @Dennis Fancy =20 =20 On Wed, Sep 20, 2023 at 10:56=E2=80=AFAM Timothy Thomas > wrote: Who in this thread can help John get this resolved? =20 On Wed, Sep 20, 2023 at 10:50=E2=80=AFAM John Janiga = > wrote: Hello Timothy,=20 =20 I haven't received a reply as of yet. Client portion invoices are the = main need.=20 John Janiga Senior Accounts Receivable Specialist john.janiga@thekey.com =20 408-647-7538=20 TheKey.com =20 =20 =20 =20 On Wed, Sep 20, 2023 at 10:48=E2=80=AFAM Timothy Thomas > wrote: John, have you received