--000000000000faec4a062037ccce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable THank you so much, Diane! Lito Delapena Manager Customer Contact & Collections Center * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Aug 21, 2024 at 1:15=E2=80=AFPM Diane Mockenhaupt wrote: > Lito, the notification letter has been mailed. > > Thank you, > Diane > > On Wed, Aug 21, 2024 at 3:03=E2=80=AFPM Diane Mockenhaupt > wrote: > >> Yes I would be happy to do that. >> >> Thank you, >> Diane >> >> On Wed, Aug 21, 2024 at 2:45=E2=80=AFPM Lito Delapena >> wrote: >> >>> HI All, >>> >>> Per the agreement to pay TheKey for the outstanding balance owed by the >>> client, we drafted the attached promise to pay letter for Becky Harris. >>> >>> @Diane Mockenhaupt Would it be possible to >>> have the office mail a copy of the letter out to Becky at the following >>> address please? >>> >>> Bessie Harris C/O Becky Harris >>> 9801 Gross Point RD >>> Apt 302 >>> Skokie Illnois 60076 >>> >>> Thank you, >>> >>> Lito Delapena >>> >>> Manager Customer Contact & Collections Center >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Wed, Aug 21, 2024 at 11:39=E2=80=AFAM Diane Mockenhaupt >> dmockenhaupt@thekey.com> wrote: >>> >>>> Hi Everyone, >>>> >>>> Client Bessie Harris has cancelled services as of Monday, August 19th. >>>> I had emailed June with information on August 12th. The client's daug= hter >>>> Becky Harris said she will make two payments in August and then contin= ue to >>>> make payments until she has paid off her balance. >>>> >>>> Thanks, >>>> Diane >>>> >>>> On Wed, Aug 21, 2024 at 12:58=E2=80=AFPM Timothy Thomas wrote: >>>> >>>>> Diane, should we consider suspending service? >>>>> >>>>> On Wed, Aug 21, 2024 at 1:35=E2=80=AFPM Marc Atkinson >>>>> wrote: >>>>> >>>>>> Hi Diane, >>>>>> >>>>>> We were reviewing the account for Bessie Harris for the credits of >>>>>> the mileage from 7/5 and 7/26. Are you aware that the client current= ly has >>>>>> an overdue balance of $24,055.55? The oldest open invoice is now at = 63 days >>>>>> past due. Although the credit of the mileage is small, we really sho= uldn't >>>>>> be issuing this client any credits until the account gets brought up= to >>>>>> date. >>>>>> >>>>>> Does your office know of the status of her payments? Any help would >>>>>> be appreciated. >>>>>> >>>>>> Thank you! >>>>>> >>>>>> =E2=80=8B >>>>>> >>>>>> On Fri, 16 Aug at 5:09 PM , Alexis Parrish >>>>>> wrote: >>>>>> Hi Diane, >>>>>> >>>>>> Thank you for your email we are working on your request. >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> Thanks, >>>>>> >>>>>> Alexis Parrish >>>>>> >>>>>> >>>>>> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 >>>>>> >>>>>> >>>>>> On Fri, 16 Aug at 9:20 AM , Diane Mockenhaupt >>>>> dmockenhaupt@thekey.com> wro