--0000000000006e7c83062037327f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Lito, the notification letter has been mailed. Thank you, Diane On Wed, Aug 21, 2024 at 3:03=E2=80=AFPM Diane Mockenhaupt wrote: > Yes I would be happy to do that. > > Thank you, > Diane > > On Wed, Aug 21, 2024 at 2:45=E2=80=AFPM Lito Delapena > wrote: > >> HI All, >> >> Per the agreement to pay TheKey for the outstanding balance owed by the >> client, we drafted the attached promise to pay letter for Becky Harris. >> >> @Diane Mockenhaupt Would it be possible to >> have the office mail a copy of the letter out to Becky at the following >> address please? >> >> Bessie Harris C/O Becky Harris >> 9801 Gross Point RD >> Apt 302 >> Skokie Illnois 60076 >> >> Thank you, >> >> Lito Delapena >> >> Manager Customer Contact & Collections Center >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Wed, Aug 21, 2024 at 11:39=E2=80=AFAM Diane Mockenhaupt > dmockenhaupt@thekey.com> wrote: >> >>> Hi Everyone, >>> >>> Client Bessie Harris has cancelled services as of Monday, August 19th. >>> I had emailed June with information on August 12th. The client's daugh= ter >>> Becky Harris said she will make two payments in August and then continu= e to >>> make payments until she has paid off her balance. >>> >>> Thanks, >>> Diane >>> >>> On Wed, Aug 21, 2024 at 12:58=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Diane, should we consider suspending service? >>>> >>>> On Wed, Aug 21, 2024 at 1:35=E2=80=AFPM Marc Atkinson >>>> wrote: >>>> >>>>> Hi Diane, >>>>> >>>>> We were reviewing the account for Bessie Harris for the credits of th= e >>>>> mileage from 7/5 and 7/26. Are you aware that the client currently ha= s an >>>>> overdue balance of $24,055.55? The oldest open invoice is now at 63 d= ays >>>>> past due. Although the credit of the mileage is small, we really shou= ldn't >>>>> be issuing this client any credits until the account gets brought up = to >>>>> date. >>>>> >>>>> Does your office know of the status of her payments? Any help would b= e >>>>> appreciated. >>>>> >>>>> Thank you! >>>>> >>>>> =E2=80=8B >>>>> >>>>> On Fri, 16 Aug at 5:09 PM , Alexis Parrish >>>>> wrote: >>>>> Hi Diane, >>>>> >>>>> Thank you for your email we are working on your request. >>>>> >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> Alexis Parrish >>>>> >>>>> >>>>> Alexis Parrish Billing Help Desk Billing@thekey.com 866-226-1702 >>>>> >>>>> >>>>> On Fri, 16 Aug at 9:20 AM , Diane Mockenhaupt >>>>> wrote: >>>>> Good Morning, Please credit Chicago client Bessie Harris for two >>>>> duplicate mileage charged >>>>> >>>>> 7/6 - 8 miles for $5.36 >>>>> 7/26 - 39 miles for $26.13 >>>>> >>>>> Thank you, >>>>> Diane >>>>> >>>>> -- >>>>> Diane Mockenhaupt >>>>> General Manager, Chicago Office >>>>> *Please note my email has changed:* >>>>> dmockenhaupt@TheKey.com >>>>> (224) 808-0607 >>>>> (8