--Apple-Mail-7990C022-C3E8-4E14-87FF-960956D4ADB9 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable This is great! Thank you Jennifer Johnson Muskat=20 Regional Director TheKey C: 858-705-7077 O: 858-842-1346 Sent from my iPhone > On Jun 23, 2022, at 8:38 PM, Angie Markwell wr= ote: >=20 > =EF=BB=BF > Just sharing some things Kim is doing to facilitate communication which ul= timately is key to success with new SOM. I am sure you all have a version an= d i would love to see what you might be doing differently or in addition to h= elp us create a playbook for next groups going live. Jenn, Carol and Tim sha= ring with you even if it is not completely clear yet so you start to see som= e suggestions.=20 >=20 > ---------- Forwarded message --------- > From: Kim Kranwinkel > Date: Thu, Jun 23, 2022 at 5:05 PM > Subject: SOM steps for communication > To: Angie Markwell >=20 >=20 > SOM- steps to success > Below are a few steps we have taken to ensure proper communication within o= ur new process: > 1. Email distribution groups have been set-up for each new group/ state em= ails for new starts/all of DCMetro=20 > 2. SOP's have been completed with/without details to ensure that the proce= sses are easy to follow and the team understands what they are responsible f= or. > 3. Review of processes are done daily by leadership and weekly changes mad= e based on the analysis of the findings > 4. Group virtual meetings with key members of each group are done 2x/week t= o address any items that are needing attention.=20 > 5. Weekly 1:1 meeting are done with Regional and their team members > 6. Leadership calls are being done as needed with a minimal call weekly.=20= > 7. Individual contributors are encouraged to bring their ideas to the call= s to discuss and make decisions on changes needed > 8. Updates to SOPs are completed as needed > 9. Hand-off discussions are reviewed several times a week and new processe= s are identified as needed. SOPs developed based on regulatory needs of the s= tates.=20 > 10. Use of white board to update new clients/SOC/EOC for all three states > 11. Reminders to the team on process reviewed and discussed at least weekl= y >=20 > Everything has been trial and error with constant communication.=20 >=20 > We are finishing the folder with the files created and will have it to you= this evening.=20 >=20 > Have a great day, > Kim >=20 >=20 > Kimberly Kranwinkel > Regional Director of Operations > Please note my email has changed: > kimberly.kranwinkel@TheKey.com > (301) 767-6622 > TheKey.com --Apple-Mail-7990C022-C3E8-4E14-87FF-960956D4ADB9 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable This is great! Thank you Jennifer Johnson Muskat Regional Director TheKey C: 858-705-7077 O: 858-842-1346 Sent f= rom my iPhone On Jun 23, 2022, at 8:38 PM, Angie Markwell <angie.markwell@thekey.com&= gt; wrote: =EF=BB=BF Just sharing some things Kim is doing to facil= itate com