Fwd: SOM steps for communication

--0000000000000c905105e2294f5f Content-Type: text/plain; charset="UTF-8" Just sharing some things Kim is doing to facilitate communication which ultimately is key to success with new SOM. I am sure you all have a version and i would love to see what you might be doing differently or in addition to help us create a playbook for next groups going live. Jenn, Carol and Tim sharing with you even if it is not completely clear yet so you start to see some suggestions. ---------- Forwarded message --------- From: Kim Kranwinkel Date: Thu, Jun 23, 2022 at 5:05 PM Subject: SOM steps for communication To: Angie Markwell SOM- steps to success Below are a few steps we have taken to ensure proper communication within our new process: 1. Email distribution groups have been set-up for each new group/ state emails for new starts/all of DCMetro 2. SOP's have been completed with/without details to ensure that the processes are easy to follow and the team understands what they are responsible for. 3. Review of processes are done daily by leadership and weekly changes made based on the analysis of the findings 4. Group virtual meetings with key members of each group are done 2x/week to address any items that are needing attention. 5. Weekly 1:1 meeting are done with Regional and their team members 6. Leadership calls are being done as needed with a minimal call weekly. 7. Individual contributors are encouraged to bring their ideas to the calls to discuss and make decisions on changes needed 8. Updates to SOPs are completed as needed 9. Hand-off discussions are reviewed several times a week and new processes are identified as needed. SOPs developed based on regulatory needs of the states. 10. Use of white board to update new clients/SOC/EOC for all three states 11. Reminders to the team on process reviewed and discussed at least weekly Everything has been trial and error with constant communication. We are finishing the folder with the files created and will have it to you this evening. Have a great day, Kim Kimberly Kranwinkel Regional Director of Operations *Please note my email has changed:* kimberly.kranwinkel@TheKey.com (301) 767-6622 TheKey.com [image: TheKey] --0000000000000c905105e2294f5f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Just sharing some things Kim is doing to facilitate commun= ication which ultimately is key to success with new SOM. I am sure you all = have a version and i would love=C2=A0to see what you might be doing differe= ntly or in addition to help us create a playbook for next groups going live= . Jenn, Carol and Tim sharing with you even if it is not completely clear y= et so you start to see some suggestions.=C2=A0 ---------- Forwarded message --= ------- From: Kim Kranwi= nkel < kimberly.kranwinkel@thekey.com > Date: Thu, Jun= 23, 2022 at 5:05 PM Subject: SOM steps for communication To: Angie M= arkwell < angie.markwell@the= key.com > SOM- steps to success Below are a few steps we h