--000000000000b70b07061709dc4e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Timothy Thomas Yes please Cynthia Lum Client Account Specialist * Please note my email has changed: * clum@thekey.com 408-669-5030 TheKey.com [image: TheKey] On Tue, Apr 23, 2024 at 12:53=E2=80=AFPM Alejandro Aponte wrote: > Hello Cynthia, > > Please connect with Tim on the refund needed please, I can only speak to > the funds on the account and why they are there. > > Regards, > > > > On Tue, Apr 23, 2024 at 12:24=E2=80=AFPM Timothy Thomas w= rote: > >> Understood. Are you asking me to initiate an e-transfer refund? >> >> On Tue, Apr 23, 2024 at 11:15=E2=80=AFAM Alejandro Aponte >> wrote: >> >>> Hello Tim, >>> >>> The client was being double charged on their invoices since they were >>> paying by both credit card and E-Transfer. We did a similar refund for = them >>> back in Dec 2023 for this issue, but this final unallocated payment of >>> $510.49 is not showing to be included on the refund we already processe= d. >>> >>> Regards, >>> >>> >>> >>> On Tue, Apr 23, 2024 at 10:23=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> Hi Cynthia, >>>> >>>> Why does this client have unallocated funds on their account? Did they >>>> overpay an invoice? >>>> >>>> On Mon, Apr 22, 2024 at 8:01=E2=80=AFPM Tim Thomas wrote: >>>> >>>>> >>>>> Tim Thomas >>>>> 514 726 7647 >>>>> >>>>> >>>>> Begin forwarded message: >>>>> >>>>> *From:* Cynthia Lum >>>>> *Date:* April 22, 2024 at 7:53:43=E2=80=AFPM EDT >>>>> *To:* Tim Thomas , Joey Taylor >>>> joey.taylor@thekey.com> >>>>> *Cc:* John Janiga , Alejandro Aponte >>>> aaponte@thekey.com> >>>>> *Subject:* *Montreal - Helen Buck - $510.49 refund* >>>>> >>>>> =EF=BB=BF >>>>> Hi Tim, >>>>> >>>>> Client Helen Buck has requested that we refund the $510.49 that is >>>>> sitting unallocated on their account. Please let me know what additio= nal >>>>> info is needed. >>>>> >>>>> >>>>> >>>>> Cynthia Lum >>>>> Client Account Specialist >>>>> * Please note my email has changed: * >>>>> clum@thekey.com >>>>> 408-669-5030 >>>>> TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>> >>>> -- >>>> Tim Thomas >>>> Head of Canada Division >>>> *Please note my email has changed:* >>>> tt@TheKey.com >>>> (514) 591-9387 >>>> TheKey.ca >>>> [image: TheKey] >>>> >>> >> >> -- >> Tim Thomas >> Head of Canada Division >> *Please note my email has changed:* >> tt@TheKey.com >> (514) 591-9387 >> TheKey.ca >> [image: TheKey] >> > --000000000000b70b07061709dc4e Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable @Timothy Thomas =C2=A0Yes ple= ase Cynthia Lum Client Account Specialist Please note my email has changed: clum@thekey.com <td style=3D"paddi