--00000000000014ffb20616c8e893 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cynthia, Please connect with Tim on the refund needed please, I can only speak to the funds on the account and why they are there. Regards, On Tue, Apr 23, 2024 at 12:24=E2=80=AFPM Timothy Thomas wro= te: > Understood. Are you asking me to initiate an e-transfer refund? > > On Tue, Apr 23, 2024 at 11:15=E2=80=AFAM Alejandro Aponte > wrote: > >> Hello Tim, >> >> The client was being double charged on their invoices since they were >> paying by both credit card and E-Transfer. We did a similar refund for t= hem >> back in Dec 2023 for this issue, but this final unallocated payment of >> $510.49 is not showing to be included on the refund we already processed= . >> >> Regards, >> >> >> >> On Tue, Apr 23, 2024 at 10:23=E2=80=AFAM Timothy Thomas = wrote: >> >>> Hi Cynthia, >>> >>> Why does this client have unallocated funds on their account? Did they >>> overpay an invoice? >>> >>> On Mon, Apr 22, 2024 at 8:01=E2=80=AFPM Tim Thomas = wrote: >>> >>>> >>>> Tim Thomas >>>> 514 726 7647 >>>> >>>> >>>> Begin forwarded message: >>>> >>>> *From:* Cynthia Lum >>>> *Date:* April 22, 2024 at 7:53:43=E2=80=AFPM EDT >>>> *To:* Tim Thomas , Joey Taylor >>> joey.taylor@thekey.com> >>>> *Cc:* John Janiga , Alejandro Aponte >>> aaponte@thekey.com> >>>> *Subject:* *Montreal - Helen Buck - $510.49 refund* >>>> >>>> =EF=BB=BF >>>> Hi Tim, >>>> >>>> Client Helen Buck has requested that we refund the $510.49 that is >>>> sitting unallocated on their account. Please let me know what addition= al >>>> info is needed. >>>> >>>> >>>> >>>> Cynthia Lum >>>> Client Account Specialist >>>> * Please note my email has changed: * >>>> clum@thekey.com >>>> 408-669-5030 >>>> TheKey.com >>>> [image: TheKey] >>>> >>>> >>> >>> -- >>> Tim Thomas >>> Head of Canada Division >>> *Please note my email has changed:* >>> tt@TheKey.com >>> (514) 591-9387 >>> TheKey.ca >>> [image: TheKey] >>> >> > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > --00000000000014ffb20616c8e893 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Cynthia, Please connec= t with Tim on the refund needed please, I can only speak to the funds on th= e account and why they are there.=C2=A0 Regards, On Tue, Apr 23, 2024 at 12:24=E2=80=AFPM Timo= thy Thomas < tt@thekey.com > wrote= : Understood. Are you asking me to initiate an e-transfer refund? On Tue, A= pr 23, 2024 at 11:15=E2=80=AFAM Alejandro Aponte < aaponte@thekey.com > wrote: Hello = Tim, The client was being double charged on their invoic= es since they were paying by both credit card and E-Transfer. We did a simi= lar refund for them back in Dec 2023 for this issue, but this final unalloc= ated payment of $510.49 is not showing to be included on the refund we alre= ady=C2=A0processed.=C2=A0 <fo