----==_mimepart_6642359f60586_1e93fe632e525741877916e Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian, Please reference below regarding new client June James (htt= ps://hcawinnipeg.clearcareonline.ca/clients/1000000000061967/). She is un= der the impression that we're supposed to be billing Blue Cross/CDHC. I c= hecked her CCA and paperwork and do not see any information at all regard= ing billing Blue Cross/CDHC. Based on the information that we have for th= is client, it seems that she is 100% private pay. Thus, can you pleas= e confirm this? If she does have eligible coverage with Blue Cross/CDHC, = we are going to need her paperwork and their billing authorization so we = can bill the appropriate amount to them. For now, we do need to charge he= r PAD for all service, until this gets clarified and corrected. Thank= you! = = On Mon, 13 May at 11:38 AM , Marc Atkinson wrote:= = = Hi June, = = I wanted to follow up regarding your invoicing. Please note that our bil= ling cycle is Monday to Sunday, so while Stephanie mentioned the invoice = for 4/29-5/5, please note that we did not start billing until 4/30. The i= nvoice she sent to you is for the billing week of 4/29-5/5. = = In regards to billing Blue Cross, please be advised that I will connect = with Brian Boxall in the Winnipeg office. We will get back to you as soon= as possible with further information. = = Thank you! = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = = = On Wed, 8 May at 8:28 PM , June James wrote: Hi there. There is an error. My services wit= h the Key started on April 30th. = Stephanie can you please =C2=A0resubmit =C2=A0the invoice please. = Also can you =C2=A0directly bill Blue Cross? = Thanks for your support=C2=A0 = June James = = = = Sent from my iPad = = = = = = On May 7, 2024, at 8:58=E2=80=AFPM, Stephanie Fuston wrote: = = =EF=BB=BF = = Hello, = =C2=A0 = Please find invoices for April 29 =E2=80=93 May 5, 2024 attached. = =C2=A0 = Please let us know if you have any questions. = =C2=A0 = Thank you, = Stephanie=C2=A0 = = = = ----==_mimepart_6642359f60586_1e93fe632e525741877916e Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Brian, Please reference below regarding new client June James (= https://hcawinnipeg.clearcareonline.ca/clients/100= 0000000061967/ ). She is under the impression that we're supposed to b= e billing Blue Cross/CDHC. I checked her CCA and paperwork and do not see= any information at all regarding billing Blue Cross/CDHC. Based on the i= nformation that we have for this client, it seems that she is 100% privat= e pay. Thus, can you please confirm this? If she does have elig= ible coverage with Blue Cross/CDHC, we are going to need her paperwork an= d their billing authorization so we can bill the appropriate amount to th= em. For now, we do need to charge her PAD for all service, until this g