--000000000000b04510061857d702 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have informed her in the last few days, she needs to pursue Insurance separately and is treated as private pay. On Mon, May 13, 2024 at 10:45=E2=80=AFAM Marc Atkinson = wrote: > Hi Brian, > > Please reference below regarding new client June James ( > https://hcawinnipeg.clearcareonline.ca/clients/1000000000061967/). She is > under the impression that we're supposed to be billing Blue Cross/CDHC. I > checked her CCA and paperwork and do not see any information at all > regarding billing Blue Cross/CDHC. Based on the information that we have > for this client, it seems that she is 100% private pay. > > Thus, can you please confirm this? If she does have eligible coverage wit= h > Blue Cross/CDHC, we are going to need her paperwork and their billing > authorization so we can bill the appropriate amount to them. For now, we = do > need to charge her PAD for all service, until this gets clarified and > corrected. > > Thank you! > > On Mon, 13 May at 11:38 AM , Marc Atkinson wrote: > Hi June, > > I wanted to follow up regarding your invoicing. Please note that our > billing cycle is Monday to Sunday, so while Stephanie mentioned the invoi= ce > for 4/29-5/5, please note that we did not start billing until 4/30. The > invoice she sent to you is for the billing week of 4/29-5/5. > > In regards to billing Blue Cross, please be advised that I will connect > with Brian Boxall in the Winnipeg office. We will get back to you as soon > as possible with further information. > > Thank you! > > Regards, > > Marc Atkinson > Billing Help Desk > 866-226-1702 > billing@thekey.com > 8:00AM-5:00PM EST Monday-Friday > > On Wed, 8 May at 8:28 PM , June James wrote: > Hi there. There is an error. My services with the Key started on April > 30th. > Stephanie can you please resubmit the invoice please. > Also can you directly bill Blue Cross? > Thanks for your support > June James > > > > Sent from my iPad > > On May 7, 2024, at 8:58=E2=80=AFPM, Stephanie Fuston = wrote: > > =EF=BB=BF > Hello, > > Please find invoices for April 29 =E2=80=93 May 5, 2024 attached. > > Please let us know if you have any questions. > > Thank you, > Stephanie > > > > > 791618:611100 > --=20 Brian Boxall Client Success Manager Direct 431 887 1785 Office 204 489 6000 TheKey.ca [image: TheKey] --000000000000b04510061857d702 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I have informed her in the last few days,=C2=A0 she needs = to pursue Insurance separately=C2=A0and is treated as private=C2=A0pay. On M= on, May 13, 2024 at 10:45=E2=80=AFAM Marc Atkinson < billing@thekey.com > wrote: Hi Brian, Please reference below regarding new client June James ( https://hcawinnipeg.clearcareonline.ca= /clients/1000000000061967/ ). She is under the impression that we're= supposed to be billing Blue Cross/CDHC. I checked her CCA and paperwork an= d